Retail Executive in London

Are you ready to rethink your routine? The Retail Executive acts as a primary link between Trinny London Head Office and the retail teams, supporting the alignment of the retail channel between Retail, Commercial, Trade Marketing and Education. This role supports delivery of our retail performance by coordinating operational processes, assisting cross‐functional initiatives, and helping embed people priorities into day‐to‐day retail activity.

You are responsible for translating commercial initiatives, marketing campaigns, education programs, and people communications into clear, digestible and actionable information for store teams. Through strong organisation, attention to detail, and effective stakeholder support, you contribute to a retail environment (HQ & Stores) that is operationally efficient, commercially aligned, compliant, and culturally consistent.

Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest‐growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your daily to‐dos might look like this:

• Operational Excellence

• Process Optimisation: Refine and maintain a comprehensive library of best practices and standard operating procedures (SOPs) to ensure consistency across all store formats and Retailers.
• Store Compliance: Oversee internal audit programmes to monitor operational standards and health and safety compliance, actioning improvements based on findings.
• Infrastructure Management: Support the implementation and elevation of retail systems and external supplier relationships to improve day‐to‐day store efficiency.
• Project Coordination: Act as the operational support for store development projects, including new store openings, refits, and closures, ensuring they are delivered to a high standard.
• Efficiency & Resolution Management: Monitor and manage retail team communication to address store level issues quickly to resolve trade challenges and ensure operational excellence.

• People Analytics Synergy: Partner with People Operations to merge retail KPIs with people metrics (e.g., productivity, turnover, and engagement) to provide a 360‐degree view of site health.
• Streamlined Communication: Support the delivery of the retail communication strategy, acting as the primary link between HQ and stores by filtering high‐volume information into concise weekly updates.
• Engagement Integration: Ensure that people‐centric initiatives, such as recognition programs or wellbeing updates, are seamlessly integrated into the retail operational calendar.
• Education Coordination: Support the seamless delivery of retail education initiatives, coordinating schedules and resources to ensure store teams are upskilled in line with product launches and service standards.

• Performance Analysis: Provide analysis and data collation from the field team to support the commercial function in tracking retail performance and sales initiatives.
• Budgetary Coordination: Assist in monitoring in‐store costs and operational spend to identify cost saving opportunities and support overall profitability.
• Commercial Alignment: Coordinate the inputs required for forecasting and post‐activity reviews to ensure retail activities remain aligned with business growth targets.
• Appointment Monitoring: Own the Appointedd system; analyse appointment levels, revenue delivery and retailer rebates connected to bookings to ensure our appointment business is run efficiently and productively.

• Campaign Execution: Facilitate the seamless rollout of trade marketing campaigns and in‐store activations, ensuring retail teams are briefed and equipped for success.
• Retail Team Campaign Briefing: Collaborate with the Trade Marketing and Education teams to deliver project briefs that fully equip retail teams for success.
• Commercial Consistency: Ensure all retail initiatives are delivered in line with overarching commercial objectives.

• Inventory Integrity: Collaborate with the Planning team to improve stock management infrastructure, focusing on increasing accuracy and reducing stock loss across the estate.
• BOH Standardisation: Develop guidelines to ensure back‐of‐house areas are organised and that stock cycle counting processes are executed efficiently.
• Supply Coordination: Oversee the central ordering processes for non‐saleable items and hygiene supplies to ensure stores are fully equipped for daily operations.

These skills will help you go far in this role:

• Strong analytical skills with the ability to interpret retail data and people analytics to translate them into actionable operational insights.
• Exceptional coordination skills with the ability to manage multiple projects and stakeholders in a fast‐paced environment.
• High level of written and verbal English, capable of engaging both store teams and senior management.
• Advanced skills in Microsoft Office (specialising in complex Excel modelling) and Google Workspace.
• Proactive in leveraging Generative AI to automate routine workflows, draft internal communications, and enhance data interpretation within retail and people systems.
• Proven track record in retail operations, commercial coordination, or a similar administrative role within a fast‐moving environment, with experience supporting cross‐functional teams.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our benefits

• Hybrid and flexible working, with core working hours
• 25 days holiday (we’re also partial to a handful of spontaneous and well‐earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Your Beauty Wallet: You’ll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages to support birthing & non-birthing parents
• Pension scheme
• Workplace nursery scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.