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- Tasks: Lead a vibrant team and manage daily operations at our Oxford Street counter.
- Company: Join Trinny London, one of Europe's fastest-growing beauty brands.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations.
- Why this job: Be part of a mission to empower customers with innovative beauty solutions.
- Qualifications: Experience in team leadership and a passion for makeup and skincare.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to rethink your routine? We are looking for an Assistant Counter Manager to join our sparkling Oxford Street team. This role will report into the Counter Manager and be responsible for the day-to-day running of our Oxford Street, John Lewis store.
A Trinny London Artist is the true heart of where everything happens. You will be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You will do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you are talking to.
Welcome to Trinny London! Here at Trinny London, we are changing the face of makeup and demystifying skincare, and we are only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we are proud to be one of Europe’s fastest-growing beauty brands.
The Role
- Lead your team from the front by achieving your own targets.
- Improving your product knowledge and remaining up to date with beauty trends.
- Conducting appointments and elevating your artistry.
- Always demonstrating a customer-centric approach.
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business.
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system.
- Oversee the execution of inventory checks, stock counts and visual merchandising.
- Accurately follow health and safety procedures.
- Utilise retail management and team meetings to feedback on your counter's performance.
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary.
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources.
- Conduct weekly 121s and monthly reviews, championing your team's ambitions to progress.
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary.
Requirements
- Experience leading a team, ideally within the luxury sector.
- Passionate for makeup and skincare.
- Proven experience leading a team to success within the retail industry.
- Adaptable and confident with an ever-changing environment.
- Positive and can-do attitude.
- Strong communication and mathematical skills.
- Comfortable working towards and exceeding KPIs.
- Punctual and organised.
Benefits
- Welcome Trinny London Starter Stack.
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
- Competitive commission structure.
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Assistant Business Manager in London employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Trinny London's products and mission. Show us you’re not just a fan of makeup but that you genuinely understand how we’re changing the beauty game.
✨Tip Number 2
Practice your artistry skills! Bring your A-game by showcasing your makeup techniques during the interview. We want to see how you can elevate our customers' experiences with your creativity and product knowledge.
✨Tip Number 3
Be ready to chat about teamwork! Share examples of how you've led a team in the past, especially in retail. We love candidates who can motivate others and drive success together, so let us know how you’ve done it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our sparkling Oxford Street team!
We think you need these skills to ace Assistant Business Manager in London
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for makeup and skincare shine through! We want to see how passionate you are about the beauty industry and how you can bring that enthusiasm to our team.
Highlight Your Leadership Skills: Make sure to showcase any experience you have in leading a team. We’re looking for someone who can motivate others and drive success, so share examples of how you've done this in the past!
Be Customer-Centric: Remember, our customers are at the heart of everything we do. In your application, emphasise your customer service skills and how you’ve gone above and beyond to meet their needs. We love candidates who put customers first!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Trinny London
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London’s product range. Familiarise yourself with the key ingredients, benefits, and how they fit into a customer’s routine. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, tackled challenges, and achieved targets. Highlighting your leadership style and adaptability will resonate well with the interviewers.
✨Emphasise Customer-Centricity
Trinny London values a customer-first approach. Be ready to discuss how you’ve previously enhanced customer experiences or resolved issues. Share specific stories that demonstrate your ability to connect with customers and meet their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.