At a Glance
- Tasks: Coordinate and execute customer retention campaigns to drive loyalty and repeat purchases.
- Company: Join a vibrant beauty brand known for its innovative marketing strategies.
- Benefits: Enjoy flexible working, private healthcare, and a generous training budget.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be the driving force behind impactful marketing initiatives in a dynamic environment.
- Qualifications: Experience with CRM platforms and a passion for digital marketing.
The predicted salary is between 40500 - 49500 £ per year.
• Are you ready to rethink your routine?
As our Lifecycle Coordinator (6-Month FTC), you will be the operational engine powering our retention strategy during a key transformative period.
- You are a high-performing, CRM-savvy marketer ready to jump in from Day 1 to protect critical business continuity, scale high-impact personalisation, and safeguard our strategic capacity
- You will be the go to contact for the day-to-day coordination, building, and execution of customer retention campaigns.
Working closely with the digital and creative teams, you will support the delivery of key customer lifecycle initiatives that drive repeat purchases and build loyalty
- Take ownership of the day-to-day delivery of the email marketing calendar, managing the build, testing, quality assurance and scheduling of campaigns to ensure every communication is accurate, on brand and deployed on time
- Work closely with the wider Lifecycle team to support the execution of key strategic initiatives, including product launches, promotional campaigns, automated customer journeys and cross-channel activity across email, SMS and direct mail
- Coordinate campaign assets and requirements alongside the Lifecycle Coordinator, partnering with Creative, Copy and other internal teams to ensure all deliverables are briefed, tracked and completed against agreed timelines.
You will use Asana and established processes to maintain clear visibility of progress and proactively flag any risks or delays
- Carry out thorough pre-send checks across all campaigns, reviewing links, content, customer segmentation, personalisation, tracking and rendering to ensure a consistently high standard of execution and customer experience
- Support regular channel reporting by pulling and organising performance data across key metrics, including open rates, click-through rates, conversion, engagement and unsubscribe rates.
Help identify trends, highlight opportunities and provide clear insights that can inform future campaign activity
- Monitor campaign performance following deployment, escalating any issues quickly and supporting the team with recommendations for testing, optimisation and continuous improvement
- Conduct regular market, customer and competitor research across the beauty, retail and lifecycle marketing landscape.
Bring fresh ideas, emerging trends and best-in-class examples into the team to support campaign planning and channel development
- Contribute to a structured testing approach across areas such as subject lines, send times, content formats, creative, audience segmentation and calls to action, ensuring learnings are documented and applied to future activity
- Actively explore and use AI tools to make day-to-day workflows more efficient and effective.
This may include supporting draft copy development, subject-line generation, campaign ideation, research, reporting and process improvement, while maintaining appropriate brand and quality controls
- Maintain accurate campaign documentation, trackers and shared resources, ensuring key information is organised, up to date and accessible to the wider team
- Build strong working relationships across Marketing, Creative, Ecommerce and Trading, helping to ensure lifecycle activity is aligned with wider commercial priorities, brand moments and customer needs
- Bring a highly organised, detail-focused and proactive approach to the role, taking responsibility for delivery while continually looking for ways to improve processes, campaign quality and overall channel performance
Benefits
- Your Development: Everyone has their own training budget to access each and every year
- Rewards & Recognition: Be rewarded with additional holiday and other gifts for each year at Trinny London
- Health & Wellbeing: Access to private healthcare, GP consultations, physiotherapy, mental health treatment and an Employee Assistance Programme (to name a few) through our partnership with Vitality
- Flexible Working (Truly): We trust our team know how and when they are able to work at their best.
We operate core working hours as well as a hybrid working model (although we would love to see your face once or twice a week!)
- Family: Enhanced company pay for maternity, paternity, shared parental and adoption
- Time Off: Generous annual leave in addition to any bank holidays. We're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year
- T-Party: Stack hard, play hard.
We run company-wide challenges, celebrate our launches and company milestones together.
- We're also known to throw at least a couple of fabulous parties each year
- New Starter Swag!: All new starters will receive their own bag full of Trinny London swag as well as their very own Starter Stack containing some of our best-selling makeup and skincare
- Pension: You'll be enrolled onto our comprehensive relief at source pension scheme with Nest
- HQ Office Perks: Free snacks all day every day, post-work drinks, lunches, exercise classes. Our Jubilee Place hub really has everything you need
- Employee Discount & Gifts: Company discount for yourself and your friends and family as well as a handful of thoughtful Trinny London surprises throughout the year
- Cycle 2 Work: Save up to 39% on bikes and accessories while paying nothing upfront
- Referral Scheme: Successfully refer someone for a role at Trinny London and receive a cash bonus
Skills & Qualifications
- Proven CRM/ESP Foundation: Demonstrable hands-on experience managing CRM/ESP platforms (ideally Ometria or comparable platforms) within a premium beauty, lifestyle, or fast-paced DTC environment.
- HTML/Jinja experience is an added bonus
- AI Tech-Savvy: A strong appetite for digital tech and a genuine passion for the future of AI; hands-on experience or a strong curiosity toward using AI tools to boost productivity and creative execution
- Exceptional Attention to Detail: A meticulous eye for detail, ensuring zero typos, correct link tracking, and seamless visual layout across all email deployments
- Data-Literate: Comfortable working with numbers, with a knowledge of Excel and/or Google Sheets to assist in tracking and interpreting campaign performance
- Collaborative Team Player: Approachable and enthusiastic, with the communication skills required to work cross-functionally and maintain strong internal relationships
- Organised Multitasker: Highly organised with great time management skills, capable of juggling daily operational tasks alongside support for longer-term projects
- Immediate Operational Capability: Ability to hit the ground running, taking ownership of build, QA, and deployment processes with minimal ramp-up time
- Adaptable Growth Mindset: A positive attitude toward change and flexibility in daily tasks, with the maturity to seek guidance when unsure or when complex issues arise
- #J-18808-Ljbffr
Lifecycle Coordinator (6 Month Fixed-Term Contract) employer: Trinny London
Trinny London is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where creativity and individuality are celebrated. Located in Brent Cross, our team enjoys generous benefits including a 50% discount on products and a competitive commission structure, making it a rewarding place to thrive in the beauty industry. We are dedicated to providing meaningful career opportunities and fostering an inclusive environment that empowers every Makeup Artist to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Lifecycle Coordinator (6 Month Fixed-Term Contract)
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Lifecycle Coordinator (6 Month Fixed-Term Contract)
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Trinny London from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Trinny London specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Trinny London
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Trinny London, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Trinny London you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Trinny London that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Trinny London, so think on your feet and don't hesitate to showcase your creativity!
