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- Tasks: Lead a dynamic team and manage daily operations at our Kingston counter.
- Company: Join Trinny London, one of Europe's fastest-growing beauty brands.
- Benefits: Enjoy a competitive salary, generous discounts, and exciting team celebrations.
- Other info: Embrace a vibrant culture that values diversity and collaboration.
- Why this job: Be part of a mission to empower customers with innovative beauty products.
- Qualifications: Experience in team leadership and a passion for makeup and skincare.
The predicted salary is between 30000 - 42000 £ per year.
Salary - starting from £30,000 plus market-leading commission structure
Location: Fenwick (Bentalls), Kingston
Hours: Full Time 37.5 hours
Are you ready to rethink your routine? We are looking for a Business Manager to join our Kingston team. This role will report into the Regional Manager and be responsible for the day-to-day running of our Kingston store.
A Trinny London Artist is the true heart of where everything happens. You will be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You will do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you are talking to.
Welcome to Trinny London! Here at Trinny London, we are changing the face of makeup and demystifying skincare, and we are only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we are proud to be one of Europe’s fastest-growing beauty brands. We are generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
- Lead your team from the front by achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business. Complete and distribute rotas, logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system. Oversee the execution of inventory checks, stock counts and visual merchandising. Accurately follow health and safety procedures. Utilise retail management and team meetings to feedback on your counter's performance. Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary. Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources. Conduct weekly 121s and monthly reviews, championing your team's ambitions to progress. Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary.
Requirements
The essential skills and experience required to succeed in this role are:
- Experience leading a team, ideally within the luxury sector
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever-changing environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
Benefits
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Counter Manager in Kingston upon Thames employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research Trinny London’s products, values, and recent news. This will help you connect with the team during interviews and show that you’re genuinely interested in being part of their mission.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience leading teams and how you’ve achieved targets in the past. Use specific examples that highlight your passion for makeup and skincare, as well as your ability to motivate others.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Trinny London. Plus, it shows you’re proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Trinny London family!
We think you need these skills to ace Counter Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for makeup and skincare shine through! We want to see how excited you are about the beauty industry and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your experience leading a team in the retail sector. We love seeing how you've motivated others and achieved success, so don’t hold back on those examples!
Be Personable: Remember, we’re all about people here at Trinny London. Use a friendly tone in your application and show us how you connect with customers and colleagues alike. We want to know how you embody our customer-centric approach!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Trinny London
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London’s product range. Familiarise yourself with the key ingredients, benefits, and how they stand out in the beauty market. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team, so be prepared to discuss your previous leadership experiences. Think of specific examples where you motivated your team or improved performance. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Emphasise Customer-Centric Approach
Trinny London values a customer-centric approach, so come ready with examples of how you've gone above and beyond for customers in the past. Share stories that demonstrate your ability to adapt your style to meet diverse customer needs and enhance their experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about challenges you’ve faced in retail and how you overcame them. Practising these scenarios will help you articulate your thought process clearly during the interview.