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- Tasks: Lead a dynamic team at our Liberty London counter, driving sales and customer satisfaction.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands, founded by Trinny Woodall.
- Benefits: Enjoy 28 days holiday, 50% staff discount, competitive commission, and fun team celebrations!
- Why this job: Be part of a mission to empower customers with innovative beauty solutions in a vibrant environment.
- Qualifications: Experience leading teams in luxury retail, with a passion for makeup and skincare.
- Other info: We celebrate diversity and welcome ambitious individuals eager for their next challenge.
The predicted salary is between 36000 - 60000 £ per year.
Location - Liberty London
Are you ready to rethink your routine? We’re looking for a Business Manager for our flagship team in Liberty London. This role will report into the Area Manager and be responsible for the day to day running of our Liberty concession. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
The Role
- Lead your team from the front by:
- Achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on your counter’s performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
These skills will help you go far in this role:
- Experience leading a team (minimum of 5 people), ideally within the luxury sector
- Passionate for makeup and skincare
- Experience with customer relationship management and data capture targets
- Adaptable and confident with an ever-changing, fast-paced and high-pressured environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable and motivated by working towards and exceeding targets and KPIs
- Organised, punctual and flexible to work retail hours, including bank holidays and weekends
- Personable with a customer-centric mindset
We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:
- 28 days holiday inclusive of bank holidays (pro-rata)
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- Pension Scheme
- Enhanced family friendly packages
- Bookado (activity membership service)
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Flagship Counter Manager employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Counter Manager
✨Tip Number 1
Familiarise yourself with Trinny London's product range and their unique selling points. Being able to discuss the products confidently and passionately during your interview will show that you're genuinely interested in the brand and its mission.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team or improved performance, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research current beauty trends and be ready to discuss how they can be integrated into Trinny London's offerings. Showing that you stay updated with industry trends will set you apart as a candidate who is proactive and knowledgeable.
✨Tip Number 4
Prepare to showcase your customer-centric approach by thinking of examples where you've gone above and beyond for customers. This will demonstrate your alignment with Trinny London's mission of providing exceptional service and support.
We think you need these skills to ace Flagship Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, particularly in the luxury sector. Emphasise your passion for makeup and skincare, as well as any customer relationship management experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Trinny London and its mission. Share specific examples of how you've successfully led teams and met targets in previous roles, showcasing your adaptability and customer-centric mindset.
Showcase Your Artistry Skills: If applicable, include a portfolio or examples of your artistry work. This could be through links to social media or a personal website where you demonstrate your makeup skills and product knowledge.
Highlight Your Leadership Style: Discuss your approach to leading a team in your application. Mention how you motivate others, conduct performance reviews, and address underperformance, aligning with Trinny London's values of support and development.
How to prepare for a job interview at Trinny London
✨Showcase Your Leadership Skills
As a Flagship Counter Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any challenges you overcame. Use specific examples to illustrate your ability to inspire and guide others.
✨Demonstrate Product Knowledge
Familiarise yourself with Trinny London's products and their unique selling points. During the interview, express your passion for makeup and skincare, and be ready to discuss current beauty trends. This will show that you're not just knowledgeable but also genuinely interested in the brand.
✨Emphasise Customer-Centric Approach
Trinny London values a customer-centric mindset. Prepare to share examples of how you've provided exceptional customer service in the past. Highlight your ability to adapt your communication style to meet the needs of different customers, showcasing your interpersonal skills.
✨Prepare for Performance Metrics Discussion
Since the role involves meeting targets and KPIs, be ready to discuss how you've achieved or exceeded performance metrics in previous roles. Bring data or examples that demonstrate your success in driving sales and managing a team effectively.
