At a Glance
- Tasks: Design engaging e-learning modules and resources for retail teams.
- Company: Join Trinny London, a fast-growing beauty brand revolutionising makeup education.
- Benefits: Enjoy flexible working, 25 days holiday, and a £500 product allowance.
- Other info: Open to ambitious individuals; freelance support welcomed!
- Why this job: Make a real impact by transforming retail education in a creative environment.
- Qualifications: Experience in e-learning content creation and a passion for skincare and artistry.
The predicted salary is between 29700 - 36300 £ per year.
Are you ready to rethink your routine? We’re looking for a Retail Education Content Designer for retail to join our Commercial and Retail team, to transform and reignite education at Trinny London. Reporting into our Head of Commercial, you will be responsible for designing and translating our training materials into engaging, but digestible learning for our store and counter teams. This project mission is to design and elevate the foundational curriculum toolkit that will power how we educate, develop and empower our retail makeup artists.
You’ll take our brand philosophy, skincare science and professional makeup artistry expertise and transform them into engaging, accessible and commercially relevant learning experiences that can be deployed consistently across our retail teams. This is a hands‑on, output‑driven role for a creative and digitally confident content specialist who thrives on turning ideas into tangible assets, moving quickly from brief to execution and finding smarter ways to create high‑quality learning at pace.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest‑growing beauty brands.
Our Values: We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role: You’ll hit the ground running on a fast‑paced six‑month fixed‑term sprint, acting as the creative production engine behind our retail education rollout. Your mission will look like:
- Design and produce bite‑sized e‑learning modules, digital toolkits, and reusable templates that make complex skincare and artistry easy to learn on the job.
- Embed Trinny London’s signature voice into jargon‑free guides, scenario‑based exercises, and real‑world counter simulations that boost artist confidence.
- Translate the core competencies of the Yellow Standard and Trinny London values into recognisable behaviours and interactive exercises to upskill our teams for everyday customer interactions.
- Develop clear and strong visual explainers, annotated guides, and step‑by‑step masterclasses for everything from daily training to high‑profile brand activations and our bi‑annual conference.
- Leverage AI tools like Gemini, Claude, and ElevenLabs to streamline scripting, voiceovers, and asset creation without losing quality or brand personality.
- Partner closely with HQ experts, Product Development, and Retail Leaders to convert technical expertise into simple, actionable retail resources.
- Keep content projects moving smoothly from brief to final delivery in a fast‑paced environment, proactively identifying and reducing any blockers along the way.
- Categorise and document all source files, guides, and templates so future teams can easily adapt and expand the curriculum.
- Set up the retail education rollout for long‑term success by leaving behind a fully accessible, easy‑to‑use asset engine at the end of your contract.
Requirements: Digitally confident storyteller, who can translate skincare science and professional artistry into a digestible and playful format, creating engaging learning experiences. Background in skincare and artistry is desirable, with proven experience of e‑learning content creation for retail, beauty and/or fast-growing consumer brands, essential. Brand alignment and understanding of how to embed core brand competencies, frameworks and a customer-obsessed approach into engaging training for store teams. Strong stakeholder management and communications skills and comfortable working in a collaborative environment. AI literate, leveraging tools such as Gemini, Claude, and ElevenLabs to streamline production workflows and scale learning. Organised and comfortable with managing different multiple workstreams and timelines when working at pace.
We love to hear from anybody interested in Trinny London and for this role we are open to freelance support! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
Benefits: Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:
- Hybrid and flexible working, with core working hours.
- 25 days holiday (we're also partial to a handful of spontaneous and well‑earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays).
- Welcome to Trinny London Starter Stack and swag.
- Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products.
- Company discount for yourself, your friends, and family.
- Vitality health scheme, EAP and Medicash (including dental, optical & audiological care).
- An annual personal training and development budget.
- Enhanced family-friendly packages to support birthing & non‑birthing parents.
- Pension scheme.
- Workplace nursery scheme.
- Cycle to work scheme.
- T-Parties = many office socials as well as summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
Equal Opportunities: We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be authentically themselves in the workplace. At Trinny London we want our brand to represent our community and customer. While we particularly champion and encourage applications from our vibrant 40+ community, we welcome applicants of all ages, backgrounds, and experiences—ensuring an inclusive, age‑diverse workplace where everyone feels celebrated and valued.
Retail Education Content Designer - 6 Month Fixed Term Contract in England employer: Trinny London
At Trinny London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and innovation. Located in the heart of Chelsea, our team enjoys flexible working arrangements, generous holiday allowances, and unique perks like a £500 annual product allowance and regular social events. We are committed to employee growth, providing annual training budgets and enhanced family-friendly packages, making us a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Education Content Designer - 6 Month Fixed Term Contract in England
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Education Content Designer - 6 Month Fixed Term Contract in England
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Trinny London:Don’t forget to personalise your application for Trinny London! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Trinny London
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Trinny London offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Trinny London and contribute positively during your temporary stint.
