Ecommerce Marketplaces Manager

Are you ready to rethink your routine? We are looking for an Ecommerce Marketplaces Manager to join our amazing Digital team. Reporting into our Head of Ecommerce, you will be pivotal in pushing boundaries to ensure we provide relevant and impactful customer experiences on our third-party websites, with data-led decisions in a fast-paced environment.

Welcome to Trinny London! Here at Trinny London, we are changing the face of makeup and demystifying skincare, and we are only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we are proud to be one of Europe’s fastest-growing beauty brands. We are generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

• We bring fearless passion.
• We act with smart intent.
• We all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your daily to-dos might look like this:

• Devise and drive trading, promotional, marketing and merchandising strategies, in close collaboration with planning, marketing and wider ecommerce team, to achieve and exceed targets for our third-party websites.
• Develop and maintain a strong relationship with each partner and external agency to recognise any gaps in ways of working and identify opportunities.
• Execute the online marketplace strategy, be responsible for annual forecasting and planning of third-party channels, with awareness of the P&L for each channel to drive operational changes, trading decisions and maximise profit.
• Identify opportunities to optimise performance and succinctly provide insight and performance reviews; identifying trade risks and opportunities through forecasting and a data-led approach.
• Identify and present potential new opportunities, displaying an in-depth, customer-focused knowledge of UK, Ireland, US & international online markets.
• Support the onboarding of any new third-party channel, defining the required processes alongside key internal stakeholders and constantly looking to improve upon existing processes and systems to increase team efficiency and speed-to-market.
• Ensure an on-brand experience across all third-party channels aligned to the channel requirements, through imagery, product data and enhanced content.
• Plan, manage and optimise marketing spend within any 3rd party partner platforms.
• Assess content and creative assets to enable best fit content creation between internal and 3rd party teams.
• Manage the product critical path for 3rd party websites alongside Planning, Commercial and Tech with successful, timely and relevant to channel product launches, ensuring newness is delivered as and when needed according to trade requirements.

Requirements

These skills will help you go far in this role:

• Demonstrable experience in a similar marketplace role.
• Experienced working for a DTC retailer or beauty brand desirable, with a customer-centric approach.
• Experience managing trade performance of marketplace channels, launching new marketplace channels and delivering growth globally.
• Approachable, collaborative and hands-on approach working cross-functionally; eager to roll up the sleeves and get deeply involved, as a team player.
• Data-driven and comfortable deriving insights and proposing actions, with ability to independently analyse data while also working with BI teams.
• Highly organised with the ability to prioritise heavy workloads in a matrix environment.
• An eye for detail, obsessed with planning and optimising at all levels of detail.
• Proactive and positive approach to problem solving, a solution-finder.
• A self-starter who is confident in independently executing strategy.
• Enjoys and excels working in a fast-paced and ever-changing environment.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we are always eager to hear from ambitious people looking for their next challenge.

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours.
• 25 days holiday (plus spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays).
• Welcome to Trinny London Starter Stack and swag.
• Your Beauty Wallet: You will receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products.
• Company discount for yourself, your friends and family.
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care).
• Annual personal training and development budget.
• Enhanced family-friendly packages.
• Pension scheme.
• Cycle to work scheme.
• T-Parties = many office socials as well as summer and festive celebrations.
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We are committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.