At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and elevate customer experiences at our Manchester counter.
- Company: Join Trinny London, one of Europe's fastest-growing beauty brands, founded by Trinny Woodall in 2017.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations like T-Parties!
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a passionate team that values creativity, collaboration, and personal growth in the beauty industry.
- Qualifications: Experience leading a team in retail, a passion for makeup, and strong communication skills are essential.
The predicted salary is between 28800 - 43200 € per year.
About the Role
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Manchester team located in Harvey Nichols. This role will report to the Regional Manager and be responsible for the day‑to‑day running of our Manchester counter.
A Trinny London Artist is the true heart of where everything happens. You’ll embody our mission of giving customers the tools they need to be their best every day using our stackable, portable curated makeup and award‑winning skincare. By combining next‑level artistry skills with impressive product knowledge and a passion for people, you’ll adapt your style to suit the needs of each customer.
Responsibilities
- Lead your team from the front by:
- Achieving your own targets
- Improving product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer‑centric approach
- Manage the daily, monthly and quarterly running of the counter, creating business plans to ensure success and smooth operations
- Complete and distribute rotas, and log payroll, sickness, holidays, 1:1 notes, ROCs and RTW checks in the HR system
- Oversee inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to give feedback on counter performance
- Ensure the team and counter meet business objectives, targets and KPIs, addressing underperformance and seeking support when necessary
- Motivate the team to continually improve artistry, product knowledge and performance, using the education and training resources
- Conduct weekly 1:1s and monthly reviews, championing the team’s ambitions for progress
- Independently address performance, attendance or conduct issues in line with Trinny London expectations, using appropriate procedures and escalating when required
Requirements
- Experience leading a team, ideally within the luxury sector
- Passionate about makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident in an ever‑changing environment
- Positive and can‑do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
Benefits
- Welcome Trinny London Starter Stack
- Company discount: 50% for you and 40% for friends and family after 3 months probation
- Competitive commission structure
- T‑Parties – summer and festive celebrations
- Rewards and Recognition Scheme (gifts, vouchers and additional annual leave for length of service)
Equal Opportunities
We celebrate diversity within our customers, our products and within the teams we build. We champion inclusivity and give everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Counter Manager in Manchester employer: Trinny London
At Trinny London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and creativity. Our Manchester team enjoys a supportive environment with ample opportunities for personal and professional growth, alongside competitive benefits such as generous discounts, a rewarding commission structure, and celebrations that foster team spirit. Join us in redefining beauty while being part of a rapidly growing brand that values inclusivity and empowers every team member to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in Manchester
✨Tip Number 1
Familiarise yourself with Trinny London's product range and their unique selling points. Being able to discuss the products confidently during your interview will show your passion and knowledge, which is crucial for a Counter Manager role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team or improved performance, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 3
Research current beauty trends and be ready to discuss how they can be integrated into the counter's strategy. Showing that you are up-to-date with industry trends will reflect your commitment to the role and the brand.
✨Tip Number 4
Prepare to showcase your customer-centric approach by thinking of ways to enhance the customer experience at the counter. Ideas on how to engage customers and create a welcoming environment will demonstrate your alignment with Trinny London's values.
We think you need these skills to ace Counter Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in team leadership, particularly within the luxury retail sector. Emphasise your passion for makeup and skincare, and include any specific achievements that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Trinny London's core values, such as fearless passion and collaboration. Use specific examples from your past experiences to illustrate your points.
Showcase Your Artistry Skills:If applicable, include a portfolio or examples of your artistry work. This could be photos of makeup looks you've created or any relevant certifications you hold. Highlight your adaptability and how you can cater to different customer needs.
Prepare for Potential Questions:Think about how you would respond to questions regarding team management, achieving sales targets, and handling underperformance. Be ready to discuss your approach to motivating a team and improving product knowledge among staff.
How to prepare for a job interview at Trinny London
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for makeup and skincare during the interview. Share personal experiences or stories that highlight your passion, as this aligns with Trinny London's mission of empowering customers through beauty.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team, achieved targets, or improved performance, as this role requires strong leadership capabilities.
✨Know Your Products
Familiarise yourself with Trinny London's product range and recent beauty trends. Being able to discuss their products knowledgeably will show your commitment to the brand and your ability to educate customers effectively.
✨Emphasise Adaptability
Be ready to discuss how you've adapted to changes in a fast-paced environment. Highlight instances where you've successfully navigated challenges or changes, as adaptability is key in the dynamic beauty industry.
