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- Tasks: Lead a dynamic team, manage daily operations, and elevate customer experiences at our Manchester counter.
- Company: Join Trinny London, one of Europe's fastest-growing beauty brands, founded by Trinny Woodall in 2017.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations like T-Parties!
- Why this job: Be part of a passionate team that values creativity, collaboration, and personal growth in the beauty industry.
- Qualifications: Experience leading a team in retail, a passion for makeup, and strong communication skills are essential.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Role – Counter Manager
Location – Manchester
Hours – full time
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Manchester team located in Harvey Nichols. This role will report into the Regional Manager and be responsible for the day to day running of our Manchester counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we\’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
- Lead your team from the front by:
- Achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on you counter’s performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
The essential skills and experience required to succeed in this role are:
- Experience leading a team, ideally within the luxury sector
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever-changing environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.
We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
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Counter Manager employer: Trinny London
Contact Detail:
Trinny London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with Trinny London's product range and their unique selling points. Being able to discuss the products confidently during your interview will show your passion and knowledge, which is crucial for a Counter Manager role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team or improved performance, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 3
Research current beauty trends and be ready to discuss how they can be integrated into the counter's strategy. Showing that you are up-to-date with industry trends will reflect your commitment to the role and the brand.
✨Tip Number 4
Prepare to showcase your customer-centric approach by thinking of ways to enhance the customer experience at the counter. Ideas on how to engage customers and create a welcoming environment will demonstrate your alignment with Trinny London's values.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, particularly within the luxury retail sector. Emphasise your passion for makeup and skincare, and include any specific achievements that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Trinny London's core values, such as fearless passion and collaboration. Use specific examples from your past experiences to illustrate your points.
Showcase Your Artistry Skills: If applicable, include a portfolio or examples of your artistry work. This could be photos of makeup looks you've created or any relevant certifications you hold. Highlight your adaptability and how you can cater to different customer needs.
Prepare for Potential Questions: Think about how you would respond to questions regarding team management, achieving sales targets, and handling underperformance. Be ready to discuss your approach to motivating a team and improving product knowledge among staff.
How to prepare for a job interview at Trinny London
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for makeup and skincare during the interview. Share personal experiences or stories that highlight your passion, as this aligns with Trinny London's mission of empowering customers through beauty.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team, achieved targets, or improved performance, as this role requires strong leadership capabilities.
✨Know Your Products
Familiarise yourself with Trinny London's product range and recent beauty trends. Being able to discuss their products knowledgeably will show your commitment to the brand and your ability to educate customers effectively.
✨Emphasise Adaptability
Be ready to discuss how you've adapted to changes in a fast-paced environment. Highlight instances where you've successfully navigated challenges or changes, as adaptability is key in the dynamic beauty industry.
