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- Tasks: Lead a dynamic team and manage daily operations at our Oxford Street store.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations.
- Why this job: Be part of a brand that empowers customers to feel their best every day.
- Qualifications: Experience in team leadership and a passion for makeup and skincare.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Location - John Lewis, Oxford Street
Hours - Full Time
Are you ready to rethink your routine? We’re looking for an Assistant Counter Manager to join our sparkling Oxford Street team. This role will report into the Counter Manager and be responsible for the day to day running of our Oxford Street, John Lewis store.
A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
The Role
- Lead your team from the front by:
- Achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on your counter’s performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
The essential skills and experience required to succeed in this role are:
- Experience leading a team, ideally within the luxury sector
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever-changing environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Assistant Business Manager - Oxford Street, John Lewis employer: Trinny London Limited.
Contact Detail:
Trinny London Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager - Oxford Street, John Lewis
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Trinny London's products and values. This way, you can show off your passion for makeup and skincare, and how you can embody their mission of helping customers feel their best.
✨Tip Number 2
Practice your people skills! As an Assistant Counter Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show your adaptability! The beauty industry is always changing, so be ready to discuss how you've successfully navigated challenges in the past. Share examples of how you've led a team through transitions or adapted to new trends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Trinny London family. Let’s get you that dream job!
We think you need these skills to ace Assistant Business Manager - Oxford Street, John Lewis
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for makeup and skincare shine through! We want to see how passionate you are about the beauty industry and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your experience leading a team in retail, especially in the luxury sector. We’re looking for someone who can adapt and thrive in a fast-paced environment, so share specific examples of how you've done this before!
Be Customer-Centric: Remember, we’re all about giving our customers the tools they need to be their best. In your application, mention how you’ve gone above and beyond to create a fantastic customer experience in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining the Trinny London family!
How to prepare for a job interview at Trinny London Limited.
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London’s product range. Familiarise yourself with the key ingredients, benefits, and how they can help customers. This will not only show your passion for makeup and skincare but also demonstrate your commitment to providing excellent customer service.
✨Showcase Your Leadership Skills
As an Assistant Counter Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed a team in the past, focusing on how you motivated them and achieved targets together. Highlight any experience you have in training or developing team members, as this is crucial for the role.
✨Emphasise Your Customer-Centric Approach
Trinny London values a customer-first mentality. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that illustrate your ability to adapt your communication style to meet different customer needs and ensure their satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as managing underperformance or handling inventory issues. Practise your responses to these scenarios, demonstrating your problem-solving skills and ability to stay calm under pressure.