At a Glance
- Tasks: Lead global retention strategies and drive customer engagement in a fast-paced beauty brand.
- Company: Join Trinny London, one of Europe's fastest-growing beauty brands, founded by Trinny Woodall.
- Benefits: Enjoy hybrid working, 25 days holiday, and a £500 annual product allowance.
- Other info: Embrace a collaborative culture with opportunities for personal growth and development.
- Why this job: Make a real impact on customer experiences and be part of a passionate team.
- Qualifications: Experience in marketing, data analysis, and team leadership is essential.
The predicted salary is between 51750 - 63250 £ per year.
Are you ready to rethink your routine?
We’re looking for a Interim Head of Retention Marketing to join our Retention team as a 12 Month Maternity Cover.
This role will report into our Digital Director, leading a team of 2, a Senior Lifecycle Manager and a Lifecycle Co-Ordinator.
In this key leadership role, you will oversee our global retention strategy, drive customer lifetime value, and lead cross-functional initiatives across lifecycle marketing, personalisation, and customer insights.
We are looking for someone who is ready to jump in and be hands on, in a high growth scaling brand.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started.
Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands.
We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team.
We listen to every idea, big or small, and make considered decisions.
We support each other to achieve our goals and thrive on collaboration.
The Role
Your day to day responsibilities will look like this
- Own global retention performance KPIs and budgets, delivering data-led strategies to drive customer LTV, active customer volume, order frequency, and total returning revenue.
- Partner closely with Ecommerce, Marketing, Retail and Creative teams to optimise full-funnel customer journeys and experiences, bridge online and offline touchpoints, align strategic initiatives and deliver a cohesive customer experience.
- Evolve our lifecycle strategies, leveraging predictive signals, behavioural data, and advanced segmentation to boost repeat purchase and early-life retention.
- Lead business casing, go-to-market, and ongoing lifecycle mechanics for core customer propositions, including subscription offerings and loyalty/value-tier programmes.
- Lead and develop the Customer Insights capability, supporting the prioritisation and broader communication of analysis projects & ensuring they deliver actionable insights for stakeholders.
- Embed customer segmentation and the unmistakable Trinny London personality consistently across all customer communications and digital touchpoints.
- Oversee the integration, adoption, and deliverability of our new Mar Tech capabilities, maximising automation, campaign efficiency, and overall platform capability.
- Leverage 1st-party data and personalisation tools to scale 1-to-1 dynamic content, custom product recommendations, and operational AI efficiencies.
- Direct multi-channel execution across Email, SMS, Direct Mail, and emerging platforms while optimising database opt-in growth, regulatory compliance, and send health.
- Act as an expert coach to the Retention team, employing structured talent development frameworks to foster autonomy, build long-term capability, and champion our We All Wear Yellow values.
- A curious, data-obsessed mindset with a natural flair for analysis and experimentation.
Proven track record of leveraging customer insights, predictive signals, and testing frameworks.
- Extensive industry knowledge of modern Mar Tech ecosystems (ESPs, personalisation tools like Dynamic Yield, e-Commerce platforms) with a proven ability to oversee integrations.
- Instinctively seeks out operational efficiencies and smarter ways of working—simplifying complex workflows to boost team velocity and campaign performance
- Methodical and solutions-oriented, with the poise to thrive in a fast-paced, founder-led environment.
- An adept, persuasive communicator who distills complex insights into clear, succinct, and actionable updates for senior leadership.
- A passionate leader with a proven ability to coach and mentor high-performing teams.
- A collaborative, empathetic team player who assumes positive intent, thrives on cross-functional partnership.
We love to hear from anybody interested in Trinny London!
Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:
- Hybrid and flexible working, with core working hours
- 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
- Welcome to Trinny London Starter Stack and swag
- Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
- Company discount for yourself, your friends, and family
- Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
- An annual personal training and development budget
- Enhanced family friendly packagesto support birthing & non-birthing parents
- Pension scheme
- Workplace nursery scheme
- Cycle to work scheme
- T-Parties = many office socials as well as summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
- Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.
We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
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Interim Head of Retention Marketing - 12 Month FTC employer: Trinny London Limited.
Trinny London Limited offers an exceptional work environment for those passionate about beauty and customer service. As a Team Leader in our Fenwick Kingston location, you will thrive in a supportive and dynamic culture that prioritises employee growth and development, while enjoying the unique advantage of working with innovative luxury products in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Head of Retention Marketing - 12 Month FTC
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Interim Head of Retention Marketing - 12 Month FTC
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Trinny London Limited. from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Trinny London Limited. specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Trinny London Limited.
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Trinny London Limited., your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Trinny London Limited. you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Trinny London Limited. that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Trinny London Limited., so think on your feet and don't hesitate to showcase your creativity!
