Head of Portfolio & Delivery

Are you ready to rethink your routine? We’re looking for a new Head of Portfolio & Delivery to join our ambitious and innovative Tech team. Reporting into our Technology & Transformation Director, you are responsible for Business Analysis and our BAs, working with our offshore Engineering team and ensuring that there is a clear link between requirements and project business case. Responsible for timely delivery of approved initiatives, the Head of Portfolio & Delivery will put the right delivery methodologies, tracking and reporting on delivery progress, removing blockers and supporting the team and suppliers where necessary. They will work closely with the Head of Technology Service and Solutions who will provide the hands‑on coaching and management of engineering partners to support the outcomes driven by the Head of Portfolio & Delivery.

Your daily to‑dos might look like this:

• Act as the single point of coordination for capturing and managing system change requests across the organisation.
• Manage our Senior Business Analyst & Deliver Managers.
• Collaborate with business stakeholders and Technology colleagues to understand and shape new requests, ensuring clarity and alignment, fostering strong relationships and mutual understanding.
• Facilitate the prioritisation of conflicting demands, balancing business value, urgency, and resource availability.
• Ensure all backlog requests are properly articulated with clear value propositions and business outcomes.
• Communicate the importance and impact of initiatives to stakeholders and Tech team members, fostering alignment and buy‑in.
• Ensure that the Engineering team has all necessary information, including detailed requirements and context, to progress work efficiently.
• Capture, broker, and follow‑up on agreed delivery deadlines to ensure commitments are met.
• Track and report on the progress of initiatives, providing visibility to stakeholders and leadership.
• Maintain delivery roadmaps, monitor and measure progress against them.
• Facilitate workshops or discussions to resolve ambiguities, clarify requirements, and align expectations, unblocking issues for the team to facilitate delivery.
• Proactively identify and address potential roadblocks or conflicts, ensuring smooth delivery.

These skills will help you go far in this role:

• Proven experience in portfolio, program, or project management within a technology environment.
• Excellent communication and stakeholder management skills, with the ability to navigate and align diverse perspectives.
• Analytical mindset with the ability to articulate business value and translate complex concepts into actionable plans.
• Multi‑channel retail experience.
• Experience working in dynamic, fast‑paced environments.
• Familiarity with Agile delivery methodologies and backlog management.
• Understanding of system development lifecycles and engineering workflows.
• Experience in working with Indian offshore providers.
• A rigorous focus on value, balancing this with urgency and pace.
• Ruthless prioritisation skills based on keen analysis and ability to grasp what is strategically important, managing competing demands effectively.
• Resilient and adaptable, able to manage shifting priorities and navigate ambiguity.
• Ability to handle difficult conversations with maturity and diplomacy.
• Ability to absorb and retain detailed information and re‑present when asked.
• Strong awareness of customer outcomes.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours.
• 25 days holiday (we’re also partial to a handful of spontaneous and well‑earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays).
• Welcome to Trinny London Starter Stack and swag.
• Your Beauty Wallet: You’ll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products.
• Company discount for yourself, your friends, and family.
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care).
• An annual personal training and development budget.
• Enhanced family friendly packages.
• Pension scheme.
• Cycle to work scheme.
• T‑Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.