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- Tasks: Lead our global digital strategy and optimise customer journeys for a world-class ecommerce experience.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands, founded by Trinny Woodall in 2017.
- Benefits: Enjoy hybrid working, 25 days holiday, wellness days, and a company discount for you and your loved ones.
- Why this job: Make a real impact in a dynamic team while driving innovative ecommerce strategies in the beauty industry.
- Qualifications: Bring your ecommerce expertise, strategic mindset, and strong analytical skills to lead our digital growth.
- Other info: We celebrate diversity and inclusivity, welcoming ambitious individuals from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to rethink your routine? We're looking for a strategic, innovative, and results-driven Head of Ecommerce to lead our in-house Digital team. Trinny London is achieving significant growth online, and there is more to come - reporting to the Digital Director, you will be responsible for delivering a world class personalised site experience together with market leading trading performance across our global sites. This is an exciting opportunity for an experienced ecommerce leader to have great impact through a high-performing platform and team, driving the ecommerce and digital strategy.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
- Lead the global digital strategy, ensuring trinnylondon.com delivers world class performance
- Develop the next phase of our personalisation strategy, using data and tools to optimise the journeys in collaboration with UX and Tech
- Own global weekly trading for direct digital business aligned to business goals, identifying and reacting to commercial opportunities and risks looking ahead
- Lead the team owning content management, merchandising, CRO, SEO and digital products, championing best practise and an innovative approach, with test and learn embedded
- Partner with UX / UI and Tech to deliver best in class digital performance
These skills will help you go far in this role:
- You will be an experienced global ecommerce retailer, with strategic mindset and commercial acumen, confident in identifying revenue driving tactics (beyond discounting) and making them happen
- Highly commercial with strong analytical skills, a deep understanding of customer behaviour and the ability to manage a substantial P&L, you will lead demand forecasting, budget allocation and revenue optimisation aligned with overall business objectives.
- A clear and engaging communicator, who cultivates great relationships and inspires a team to drive world class customer experience and business performance
We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:
- Hybrid and flexible working, with core working hours
- 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
- Welcome to Trinny London Starter Stack and swag
- Company discount for yourself, your friends, and family
- Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
- An annual personal training and development budget
- Enhanced family friendly packages
- Pension scheme
- Cycle to work scheme
- T-Parties = many office socials as well as summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Head of Ecommerce employer: Trinny London Limited.
Contact Detail:
Trinny London Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Familiarise yourself with Trinny London's brand values and mission. Understanding their fearless passion and collaborative spirit will help you align your approach during interviews and discussions, showcasing that you're a great cultural fit.
✨Tip Number 2
Research the latest trends in ecommerce and digital marketing, particularly in the beauty industry. Being able to discuss current strategies and innovations will demonstrate your expertise and strategic mindset, which is crucial for the Head of Ecommerce role.
✨Tip Number 3
Network with professionals in the ecommerce space, especially those who have experience in the beauty sector. Engaging with industry peers can provide insights and potentially valuable connections that may help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven revenue growth and improved customer experiences in previous roles. Highlighting your analytical skills and commercial acumen will be key to demonstrating your capability to manage P&L and lead a successful team.
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Trinny London's values and mission. Highlight how your personal values align with theirs in your application to show that you are a good cultural fit.
Tailor Your CV: Make sure your CV reflects your experience in ecommerce and digital strategy. Use specific examples of past achievements that demonstrate your ability to drive growth and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your strategic vision for ecommerce. Mention any innovative tactics you've implemented in previous roles that align with Trinny London's goals.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to inform decisions in your previous positions. This could be related to demand forecasting, budget allocation, or revenue optimisation.
How to prepare for a job interview at Trinny London Limited.
✨Understand the Company Values
Before your interview, make sure you know Trinny London's core values: fearless passion, smart intent, and collaboration. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied these in your previous roles.
✨Showcase Your Ecommerce Expertise
As a Head of Ecommerce, you'll need to demonstrate your strategic mindset and commercial acumen. Prepare specific examples of how you've driven revenue growth in past positions, focusing on innovative tactics beyond discounting.
✨Highlight Your Analytical Skills
The role requires strong analytical skills and a deep understanding of customer behaviour. Be ready to discuss how you've used data to inform decisions, optimise customer journeys, and manage P&L effectively in your previous roles.
✨Prepare for Team Leadership Questions
Expect questions about your leadership style and how you inspire teams. Think of examples where you've successfully led a team to achieve high performance, particularly in digital strategy and customer experience.
