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- Tasks: Lead a dynamic team, manage daily operations, and elevate customer experiences at our Manchester counter.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands, founded by Trinny Woodall in 2017.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations like T-Parties!
- Why this job: Be part of a passionate team that values creativity, collaboration, and personal growth in the beauty industry.
- Qualifications: Experience leading teams in retail, a passion for makeup, and strong communication skills are essential.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Role – Counter Manager
Location – Manchester
Hours – full time
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Manchester team located in Harvey Nichols. This role will report into the Regional Manager and be responsible for the day to day running of our Manchester counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we\’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
- Lead your team from the front by:
- Achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer-centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on you counter’s performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
The essential skills and experience required to succeed in this role are:
- Experience leading a team, ideally within the luxury sector
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever-changing environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.
We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
#TLRETAIL
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Counter Manager employer: Trinny London Limited.
Contact Detail:
Trinny London Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with Trinny London's product range and brand ethos. Understanding their mission to make beauty accessible will help you connect with the team and demonstrate your passion during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight specific instances where you motivated your team to exceed targets or improve performance.
✨Tip Number 3
Stay updated on current beauty trends and innovations. Being knowledgeable about the latest in makeup and skincare will not only impress your interviewers but also show that you're genuinely invested in the industry.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios related to team performance and customer service. This will demonstrate your problem-solving abilities and readiness to tackle challenges in a fast-paced retail environment.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, particularly within the luxury retail sector. Emphasise your passion for makeup and skincare, and include any specific achievements that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Trinny London. Mention how your values align with their core principles of fearless passion and collaboration. Use specific examples from your past experiences to illustrate your adaptability and customer-centric approach.
Showcase Your Product Knowledge: During the application process, be prepared to discuss your knowledge of beauty trends and products. Consider including a brief section in your application that outlines your understanding of current makeup and skincare innovations, as this will demonstrate your commitment to staying informed.
Highlight Leadership Skills: Since the role requires leading a team, make sure to detail your leadership experience. Discuss how you have motivated teams in the past, addressed performance issues, and contributed to a positive work environment. This will show that you are capable of managing and inspiring a team effectively.
How to prepare for a job interview at Trinny London Limited.
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for makeup and skincare during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the values of Trinny London.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your team, achieved targets, or improved performance, as this role requires strong leadership capabilities.
✨Know the Brand Inside Out
Familiarise yourself with Trinny London's products, mission, and recent developments. Being knowledgeable about their offerings and how they stand out in the beauty industry will show your commitment and readiness for the role.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling team dynamics, customer interactions, or performance issues. Think through how you would approach these scenarios, demonstrating your problem-solving skills and customer-centric mindset.
