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- Tasks: Lead a dynamic team, deliver exceptional customer experiences, and drive sales in a fast-paced environment.
- Company: Join Trinny London, one of Europe’s fastest-growing beauty brands, based in Cardiff.
- Benefits: Enjoy a 50% discount, competitive commission, and fun team celebrations!
- Why this job: Be part of a brand revolutionising makeup and skincare while inspiring others.
- Qualifications: Experience in retail makeup artistry and a passion for beauty are essential.
- Other info: We celebrate diversity and inclusivity, welcoming all backgrounds to apply.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Team Leader to join our sparkling Cardiff team! Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.
Welcome to Trinny London! Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Your key responsibilities are:
- Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all.
- Delivering impeccable customer service, sharing your knowledge with each customer.
- Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you.
- Ability to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can be.
- Working with our education and training team to continually offer best-in-class makeup advice and services.
- Staying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistry.
- Driving sales in order to reach daily and monthly sales targets.
- Assist your Business Manager with planning events to increase sales and footfall.
- Completing and distributing rotas via our HR system and rota system.
- Motivating and inspiring the team to improve their artistry & product knowledge.
The essential skills and experience required to succeed in this role are:
- Experience in a retail makeup artist position, ideally within the luxury sector.
- Passionate for makeup and skincare.
- Experience with customer relationship management and data capture targets.
- Adaptable and confident with an ever-changing, fast-paced and high-pressured environment.
- Positive and can-do attitude.
- Strong communication and mathematical skills.
- Comfortable and motivated by working towards and exceeding targets and KPIs.
- Organised, punctual and flexible to work retail hours, including bank holidays and weekends.
- Personable with a customer-centric mindset.
We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.
We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:
- Welcome Trinny London Starter Stack.
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation.
- Competitive commission structure.
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave).
Equal Opportunities: We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Team Leader in Cardiff employer: Trinny London Limited.
Contact Detail:
Trinny London Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Trinny London’s products, values, and recent news. This way, when you walk into that interview, you can show off your passion and knowledge, making a great impression.
✨Tip Number 2
Practice your pitch! Think about how your experience aligns with the role of Team Leader. Be ready to share specific examples of how you've delivered exceptional customer service or led a team in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Trinny London family.
We think you need these skills to ace Team Leader in Cardiff
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for makeup and skincare shine through! We want to see how passionate you are about helping customers feel their best every day.
Tailor Your Experience: Make sure to highlight your relevant experience in retail and customer service. We’re looking for someone who can adapt their style to meet customer needs, so share examples of how you've done this in the past!
Be Personable: Your application should reflect your personality! We value a customer-centric mindset, so don’t be afraid to show us how you connect with people and build lasting relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fabulous team in Cardiff!
How to prepare for a job interview at Trinny London Limited.
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London's product range. Familiarise yourself with the key ingredients, benefits, and how they fit into the customer’s daily routine. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your ability to embody the Trinny London ethos of building lasting emotional connections.
✨Be Ready to Discuss Trends
Stay updated on the latest makeup and skincare trends. During the interview, be prepared to discuss how these trends can influence customer preferences and sales strategies. This shows that you’re proactive and passionate about the industry, which is crucial for a Team Leader role.
✨Demonstrate Your Leadership Potential
Think about times when you've motivated or inspired a team. Be ready to share these experiences, as the role involves supporting and guiding others. Highlight your adaptability and how you thrive in fast-paced environments, as this aligns perfectly with the dynamic nature of Trinny London.
