At a Glance
- Tasks: Lead a dynamic team, manage daily operations, and elevate customer experiences at our Cardiff counter.
- Company: Join Trinny London, a vibrant brand focused on beauty and inclusivity.
- Benefits: Enjoy a competitive salary, generous discounts, and exciting team celebrations.
- Other info: Embrace a diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the heart of beauty, empowering customers with innovative products and artistry.
- Qualifications: Experience in team leadership and a passion for makeup and skincare are essential.
The predicted salary is between 30900 - 30900 £ per year.
Location - Cardiff
Hours - Full Time
Salary - starting from £30,900
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Cardiff counter located in John Lewis. This role will report into the Regional Manager and be responsible for the day to day running of our Cardiff counter. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award‑winning skincare. You’ll do this by combining your next‑level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
The Role
- Lead your team from the front by:
- Achieving your own targets
- Improving your product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer‑centric approach
- Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth‑running of your business
- Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system
- Oversee the execution of inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to feedback on your counter’s performance
- Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
- Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
- Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
- Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary
Qualifications
- Experience leading a team, ideally within the luxury sector
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever‑changing environment
- Positive and can‑do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
Benefits
- Welcome Trinny London Starter Stack
- Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
- Competitive commission structure
- T-Parties = summer and festive celebrations!
- Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Counter Manager in Cardiff employer: Trinny London Limited.
Trinny London is an exceptional employer, offering a vibrant work culture in the heart of Cardiff that fosters creativity and inclusivity. With competitive benefits such as a generous company discount, a rewarding commission structure, and opportunities for personal growth through training and development, employees are empowered to thrive both personally and professionally. Join us at our John Lewis counter, where your passion for beauty and leadership will inspire a team dedicated to helping customers feel their best every day.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Trinny London, their products, and their values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Counter Manager role, especially your leadership skills and customer-centric approach. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Counter Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for makeup and skincare shine through! Share any relevant experiences or stories that highlight your passion and how it aligns with our mission at Trinny London.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can lead a team and achieve targets, so don’t hold back on showcasing your achievements!
Be Personable:We’re all about people here at Trinny London, so make your application feel friendly and approachable. Use a conversational tone and let your personality come through – we want to get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trinny London Limited.
✨Know Your Products Inside Out
Before your interview, make sure you’re well-versed in Trinny London’s product range. Familiarise yourself with the key ingredients, benefits, and how they can help customers. This will not only show your passion for the brand but also demonstrate your ability to engage with customers effectively.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to lead a team. Prepare examples of how you've successfully managed a team in the past, focusing on how you motivated them and achieved targets together. Be ready to discuss your approach to performance management and how you handle underperformance.
✨Emphasise Your Customer-Centric Approach
Trinny London values a customer-first mentality. Think of specific instances where you went above and beyond for a customer or improved their experience. Highlight your adaptability in tailoring your communication style to different customers’ needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think about potential scenarios you might face as a Counter Manager, such as managing stock levels or addressing team conflicts, and prepare your responses to demonstrate your strategic thinking.
