IT & Operations Lead

We’re recruiting on behalf of a well-established manufacturing company based in Brierley Hill who are looking for an experienced Information Technology & Operations Specialist. This role is key to driving continuous improvement across warehouse operations through the effective use of IT systems and digital tools — with a focus on improving accuracy, speed, and cost efficiency to support long-term business growth.

Key Responsibilities

Warehouse Operations

• Streamline daily warehouse activities (inventory management, shipping, receiving, and order fulfilment) through the use of IT and process improvement.
• Implement best practices to enhance safety, accuracy, and operational efficiency.
• Analyse operational data to identify areas for cost reduction and opportunities for digital transformation.
• Monitor and report on key KPIs such as inventory accuracy, order cycle time, and perpetual inventory performance.
• Manage consumables and oversee maintenance of warehouse equipment (e.g. forklifts, conveyors, scanners).

IT & Infrastructure Support

• Provide day-to-day support for IT hardware and systems used in both warehouse and office environments (barcode scanners, printers, networks, telecommunications, etc.).
• Liaise with external IT vendors for system maintenance and troubleshooting.
• Be available for out-of-hours support in emergencies or planned maintenance.
• Track and maintain IT assets and infrastructure, including the company phone system (Mitel).
• Maintain and regularly update the company’s business continuity plans.
• Ensure compliance with GDPR and manage data protection processes.

ERP Management (Syspro)

• Act as the first line of internal support for Syspro ERP issues.
• Train and support staff across departments to maximise use of Syspro functionality.
• Generate reports and analyse data within Syspro to support business decisions.

Key Skills & Experience Required

• Minimum 5 years’ experience in management within a manufacturing or logistics environment.
• Proven background in applying IT systems to improve operational performance.
• Strong analytical and problem-solving abilities.
• Project management and planning experience.
• Excellent communication and leadership skills.
• Experience in change management and people management.
• Proficiency in data analytics and dashboard reporting.
• Hands‑on experience with Syspro (or a similar ERP system) highly desirable.

What’s on Offer

Competitive salary (dependent on experience)

• Opportunity to play a leading role in driving digital and operational transformation
• Stable, long‑established business with strong growth plans