At a Glance
- Tasks: Lead service operations and drive process improvements for exceptional customer outcomes.
- Company: Join a respected international business with a supportive and collaborative culture.
- Benefits: Influential role with exposure to technical products and international teams.
- Other info: Opportunity for continuous improvement and operational excellence.
- Why this job: Combine operational leadership and customer focus in a dynamic environment.
- Qualifications: 5+ years in service coordination, strong analytical skills, and team management experience.
The predicted salary is between 40000 - 50000 € per year.
Are you an experienced service or operations professional who thrives in a fast-paced product-led environment? Do you enjoy driving process improvements, managing operational performance, and leading teams to deliver exceptional customer outcomes? We’re partnering with a well-established international business seeking a proactive and commercially minded Service Coordination Manager to join their UK Operations team. This is a fantastic opportunity for someone with strong aftersales, service coordination, or operational management experience within a manufacturing, technical, or product-based environment.
The role: Working closely with the Service Manager, you’ll play a key role in overseeing the full service lifecycle — ensuring operational efficiency, supporting technical service delivery, improving repair turnaround times, and driving continuous improvement across the aftersales function. You’ll act as a central point of coordination between internal teams, service centres, and international stakeholders, helping ensure high standards of service performance and customer satisfaction are consistently achieved.
Key responsibilities include:
- Supporting the day-to-day running of the service and aftersales operation
- Coordinating service activities from intake through to completion
- Monitoring service KPIs, turnaround times, and operational performance
- Conducting root cause analysis and identifying improvement opportunities
- Building strong relationships with service partners and stakeholders
- Supporting warranty processes, claims management, and audit compliance
- Assisting with technical investigations and product quality reporting
- Collaborating with European teams on service best practices and improvements
- Supporting planning, scheduling, and workload prioritisation
- Driving operational consistency, efficiency, and customer satisfaction
What we’re looking for:
- Minimum 5 years’ experience within service, aftersales, or operational coordination in a product-based environment
- Previous team management experience
- Strong analytical and problem-solving skills with a data-driven mindset
- Experience working with SAP and Salesforce would be advantageous
- Good Excel and reporting capability
- Excellent communication and stakeholder management skills
- Ability to work cross-functionally within a busy operational environment
- Full UK Driving Licence
What’s on offer:
- Opportunity to join a respected international business
- A varied and influential operational role
- Exposure to technical products and international teams
- Supportive and collaborative culture
- Opportunity to contribute to continuous improvement and operational excellence
If you’re looking for a role where you can combine operational leadership, customer focus, and process improvement within a product-led business, we’d love to hear from you.
Service Coordination Manager employer: Trinity Resource Solutions
Join a respected international business as a Service Coordination Manager, where you will thrive in a supportive and collaborative culture that values operational excellence and continuous improvement. With opportunities for professional growth and exposure to technical products and international teams, this role offers a dynamic environment for those passionate about delivering exceptional customer outcomes. Be part of a company that prioritises employee development and fosters strong relationships across various stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordination Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Coordination Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service lifecycle and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in driving operational efficiency.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've improved processes or resolved issues in past roles. This is key for a position focused on continuous improvement and operational performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Coordination Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Coordination Manager role. Highlight your aftersales and operational management experience, and don’t forget to mention any relevant tools like SAP or Salesforce!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven process improvements and managed teams in fast-paced environments.
Showcase Your Analytical Skills:Since the role requires strong analytical abilities, be sure to include examples of how you've used data to drive decisions or improve service performance. This will show us you have the data-driven mindset we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Stuff
Make sure you brush up on the company's products and services. Understand their operational processes and how they align with customer satisfaction. This will show that you're genuinely interested and ready to contribute from day one.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your service coordination and operational management skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've driven process improvements in a fast-paced environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and service strategies. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
✨Be Data-Driven
Since the role requires strong analytical skills, be prepared to discuss how you've used data to monitor KPIs and improve operational performance in previous positions. Highlight any experience with tools like SAP or Salesforce, as this could give you an edge.
