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For Companies At a Glance
- Tasks: Manage B2B customer orders and ensure smooth delivery processes.
- Company: Dynamic company focused on exceptional customer service in the furniture industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be the key player in enhancing customer experiences and driving sales success.
- Qualifications: 5+ years in B2B customer service and logistics experience required.
- Other info: Join a collaborative team and make a real impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations making things happen for customers every day? We are looking for a Sales Support Specialist to become the trusted first point of contact for our client's B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.
The Role
- As a Sales Support Specialist, you’ll own the end-to-end order journey from initial order processing through to delivery and aftersales support.
- You’ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.
Order Management
- Process customer orders accurately and on time.
- Monitor service failures, identify root causes, and suggest improvements.
- Support sales targets by maintaining high service levels.
- Place orders with supply chain partners when required.
- Keep customer portals accurate and up to date.
Customer Support
- Handle daily enquiries and complaints via phone and email.
- Acknowledge and confirm orders clearly and promptly.
- Proactively advise customers of shortages, delays, and revised availability.
- Log, track, and resolve all customer queries efficiently.
Stock & Delivery Coordination
- Liaise with Operations to gather stock data and share insights internally and externally.
- Support stock allocation and delivery planning with logistics partners.
- Ensure realistic lead times to meet deadlines and control costs.
Administration & Reporting
- Maintain customer accounts and master data.
- Prepare reports on complaints and service performance.
- Support the Team Leader or Manager with administrative tasks.
Performance & Collaboration
- Maintain an exceptional customer service level.
- Share weekly service updates with internal teams and customers.
- Communicate daily with customers on service-related matters.
- Collaborate cross-functionally and contribute to projects and performance reviews.
What We’re Looking For
- 5+ years experience delivering high-quality B2B customer service.
- Strong background in logistics and international shipping, including post-Brexit documentation and customs processes.
- Degree-level education or equivalent professional experience.
- Solid understanding of order processing and OTC workflows.
- Advanced skills in Microsoft Office and ERP systems.
- Excellent written and verbal communication skills, with a sharp eye for detail and a proactive, solutions-focused approach.
Sales Support Specialist employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in sales or logistics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to B2B customer service and order management. We recommend role-playing with a friend to get comfortable with your responses and showcase your problem-solving skills.
✨Tip Number 3
Showcase your attention to detail! During interviews, share specific examples of how you've handled complex orders or resolved customer issues. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Specialist role. Highlight your B2B customer service experience and any logistics background you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can keep our order processes running smoothly. Be sure to mention specific examples from your past experiences.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We love candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get started!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Customer Service Stuff
Make sure you brush up on your B2B customer service knowledge. Be ready to discuss your past experiences and how you've handled complex order processes. Think of specific examples where you went above and beyond for a customer.
✨Get Familiar with Logistics and Order Processing
Since this role involves logistics and order management, it’s crucial to understand these areas well. Research common challenges in international shipping and be prepared to talk about how you’ve navigated similar situations in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you identified issues and implemented solutions. This could be anything from resolving a delivery delay to improving a process. Highlight your proactive approach and attention to detail.
✨Practice Your Communication Skills
As a Sales Support Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
