At a Glance
- Tasks: Manage customer orders from enquiry to delivery, ensuring excellent service throughout.
- Company: Join a well-established international business in a fast-paced environment.
- Benefits: Competitive salary, career development, and a supportive working culture.
- Other info: Opportunity for permanent role after 6 months with excellent career growth.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in sales order processing and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a well-established international business operating within a fast-paced, product-driven environment. This is a fantastic opportunity for a detail-oriented and customer-focused professional to take ownership of the full order lifecycle, working at the heart of sales, logistics, and operations. Initially a 6 month Fixed term contract with a view to a permanent role ideally you will be able to start within 2 weeks. This role is ideal for someone who enjoys variety, thrives on organisation, and takes pride in delivering an excellent customer experience from order to delivery.
The Role
As a key point of contact for customers, you will manage orders from initial enquiry through to final delivery and invoicing. You’ll work closely with internal teams and external partners to ensure products are sourced, processed, and shipped accurately and on time.
Key Responsibilities
- Act as the main contact for customer orders, providing a high level of service throughout the process
- Manage end-to-end order fulfilment, from order entry through to shipment and invoicing
- Coordinate with suppliers and internal inventory teams to ensure product availability and timely delivery
- Maintain clear and proactive communication with customers, providing updates on order progress, shipping details, and documentation
- Prepare accurate shipping and export documentation in line with requirements
- Liaise with logistics partners to ensure efficient and compliant shipment of goods
- Monitor payments and ensure adherence to agreed commercial terms
- Work closely with sales teams to provide updates on order status and highlight any risks or issues
- Ensure accurate invoicing and cost allocation, maintaining margin integrity
- Support customer account setup and maintain accurate records across systems
- Collaborate with finance teams on payments, reconciliations, and credit control
- Assist with trade finance processes (e.g. letters of credit) where required
- Contribute to reporting and support wider operational or administrative projects
- Build strong, long-term relationships with customers and stakeholders
You’ll be a highly organised and proactive individual with a strong customer focus and the ability to manage multiple priorities in a fast-moving environment.
Key skills and experience include:
- Experience in sales order processing or order administration (end-to-end)
- Strong attention to detail and a structured, methodical approach
- Excellent customer service and communication skills
- Ability to multitask, prioritise, and solve problems effectively
- Comfortable working both independently and as part of a team
- Proficiency in Microsoft Excel (intermediate level or above)
- Understanding of basic accounting principles (e.g. invoicing, reconciliations)
- Experience working with ERP or order management systems
Desirable:
- Experience within logistics, supply chain, or freight forwarding environments
- Exposure to international shipping or trade finance processes
What’s on Offer
- Competitive salary
- Opportunity to work in a collaborative, international environment
- Exposure to end-to-end operations and cross-functional teams
- Career development and progression opportunities
- Supportive and professional working culture
Sales Support Administrator employer: Trinity Resource Solutions
Join a well-established international business that values detail-oriented and customer-focused professionals. With a competitive salary and opportunities for career development, you will thrive in a collaborative environment where your contributions to the order lifecycle are recognised and rewarded. Enjoy a supportive work culture that encourages growth and offers exposure to cross-functional teams, making this an excellent place to build your career.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you’re not just another candidate; demonstrate your knowledge about their operations and how you can contribute to their success in managing customer orders.
✨Tip Number 3
Practice your communication skills! As a key point of contact for customers, being articulate and clear is crucial. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales order processing experience and customer service skills to show us you’re the perfect fit for this role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've managed orders or provided excellent customer service in the past, so we can see your passion and expertise.
Showcase Your Attention to Detail:Since this role requires a strong focus on detail, make sure your application is free from typos and errors. A well-organised application will demonstrate your methodical approach and commitment to quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Trinity Resource Solutions
✨Know the Order Lifecycle
Familiarise yourself with the full order lifecycle, from initial enquiry to final delivery. Be ready to discuss how you would manage each stage and ensure a seamless experience for customers.
✨Showcase Your Attention to Detail
Prepare examples that highlight your strong attention to detail. Whether it’s about managing orders or preparing documentation, demonstrate how your meticulous approach has positively impacted customer satisfaction in the past.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves maintaining communication with customers and internal teams, being able to convey information effectively will be key to your success.
✨Highlight Your Multitasking Skills
Be ready to share experiences where you successfully managed multiple priorities in a fast-paced environment. This will show that you can thrive under pressure and keep everything organised, which is crucial for this role.
