At a Glance
- Tasks: Manage customer orders and handle enquiries in a fast-paced environment.
- Company: Join a well-established international business with a dynamic team.
- Benefits: Competitive salary and the chance to develop your skills in a supportive setting.
- Other info: Urgent requirement with opportunities for career growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in B2B or B2C customer service and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We're working with a well-established international business that urgently requires an experienced Customer Service Administrator to join their UK Operations team. This is a fantastic opportunity for someone who thrives in a fast-paced Business to Business and Consumer Customer Service or Administration environment and can hit the ground running from day one.
What You'll Be Doing:
- Managing customer orders from receipt through to delivery
- Handling customer enquiries via phone, email and online systems
- Providing pricing, availability and delivery updates
- Coordinating with Sales, Planning, Logistics and After Sales teams
- Resolving customer issues and complaints professionally and efficiently
- Maintaining accurate CRM and order management records
What We're Looking For:
- Previous B2B or B2C Customer Service experience or Administration
- Strong communication and relationship-building skills
- Experience using CRM systems
- Excellent attention to detail and administration skills
- Strong Microsoft Office capability
- Ability to manage multiple priorities and work to deadlines
- SAP experience would be advantageous
This is an urgent requirement. If you're looking for your next opportunity, apply today or contact us directly.
Customer Service Adminstrator in Reading employer: Trinity Resource Solutions
Join a dynamic and well-established international business as a Customer Service Administrator, where you'll thrive in a fast-paced environment that values your expertise. With a strong focus on employee growth and development, this company offers a supportive work culture, competitive benefits, and the chance to make a meaningful impact within the UK Operations team. Experience the unique advantage of working in a collaborative atmosphere that prioritises customer satisfaction and teamwork.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adminstrator in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trinity Resource Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trinity Resource Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adminstrator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trinity Resource Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Trinity Resource Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trinity Resource Solutions!
How to prepare for a job interview at Trinity Resource Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
