At a Glance
- Tasks: Support customers and sales teams by managing enquiries and processing orders.
- Company: Join a growing global technology and engineering business in Reading.
- Benefits: Collaborative environment with opportunities for development and career growth.
- Other info: Fluent in English and Italian; training provided for SAP and Salesforce.
- Why this job: Make a real impact by delivering excellent customer service and maximising sales opportunities.
- Qualifications: Strong communication skills, customer-focused, and experience in sales support or administration.
We are working with a growing global technology and engineering business that is looking for a Sales Support professional to join its team in Reading. This is a great opportunity for someone with strong customer service, sales administration or order management experience who enjoys working in a fast-paced environment and supporting both customers and sales teams. You will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities.
Key Responsibilities
- Handle incoming customer calls, emails and other enquiries.
- Respond quickly and professionally to customer queries and provide updates on orders.
- Manage incoming sales enquiries and progress opportunities through to order wherever possible.
- Process customer orders accurately and efficiently.
- Review pending orders and follow up on outstanding customer requirements.
- Manage customer accounts and provide administrative and troubleshooting support.
- Act as a key point of contact for Sales Managers and Key Account Managers.
- Proactively follow up with customers regarding repeat orders and ongoing projects.
- Maintain accurate customer and project information.
- Provide accurate sales/project forecasts based on available information.
- Provide general administrative support to the wider sales team.
- Work collaboratively with colleagues to ensure a smooth and efficient customer support function.
About You
- Customer-focused with excellent communication skills.
- Fluent in English and Italian.
- Highly organised with strong attention to detail.
- Comfortable managing multiple priorities and working to deadlines.
- Professional, adaptable and confident dealing with customers.
- A strong team player who enjoys working collaboratively.
- Proactive and commercially aware, with the ability to identify opportunities to progress enquiries into orders.
- Confident using Microsoft Office and general business systems.
- Previous experience in Sales Support, Customer Service, Sales Administration, Order Processing, Account Administration or a similar role would be highly beneficial.
- Experience with SAP and/or Salesforce would be advantageous, although full training can be provided.
Why Apply?
This is an opportunity to join an established international organisation offering a collaborative working environment, opportunities for development and the chance to work closely with both customers and a global sales team. If you are organised, commercially minded and enjoy providing excellent customer service, we would love to hear from you.
Sales Support in Pangbourne employer: Trinity Resource Solutions
Join a dynamic and growing specialist logistics business that prides itself on delivering exceptional service in the luxury and secure transportation sector. With a strong focus on professionalism, discretion, and attention to detail, employees enjoy a supportive work culture that values integrity and customer satisfaction. The company offers flexible working hours, opportunities for overtime, and a chance to be part of a dedicated team that handles high-value goods with care and precision.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Pangbourne
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support at Trinity Resource Solutions, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Trinity Resource Solutions. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support in Pangbourne
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Trinity Resource Solutions:When writing your cover letter, make sure to tailor your message specifically for Trinity Resource Solutions. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Trinity Resource Solutions that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Trinity Resource Solutions that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Trinity Resource Solutions’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
