At a Glance
- Tasks: Lead service operations and drive process improvements for exceptional customer outcomes.
- Company: Join a respected international business with a supportive and collaborative culture.
- Benefits: Influential role with exposure to technical products and international teams.
- Other info: Opportunity for continuous improvement and operational excellence.
- Why this job: Combine operational leadership and customer focus in a dynamic environment.
- Qualifications: 5+ years in service coordination, strong analytical skills, and team management experience.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced service or operations professional who thrives in a fast-paced product-led environment? Do you enjoy driving process improvements, managing operational performance, and leading teams to deliver exceptional customer outcomes? We're partnering with a well-established international business seeking a proactive and commercially minded Service Coordination Manager to join their UK Operations team.
This is a fantastic opportunity for someone with strong aftersales, service coordination, or operational management experience within a manufacturing, technical, or product-based environment.
The role:
Working closely with the Service Manager, you'll play a key role in overseeing the full service lifecycle — ensuring operational efficiency, supporting technical service delivery, improving repair turnaround times, and driving continuous improvement across the aftersales function. You'll act as a central point of coordination between internal teams, service centres, and international stakeholders, helping ensure high standards of service performance and customer satisfaction are consistently achieved.
Key responsibilities include:
- Supporting the day-to-day running of the service and aftersales operation
- Coordinating service activities from intake through to completion
- Monitoring service KPIs, turnaround times, and operational performance
- Conducting root cause analysis and identifying improvement opportunities
- Building strong relationships with service partners and stakeholders
- Supporting warranty processes, claims management, and audit compliance
- Assisting with technical investigations and product quality reporting
- Collaborating with European teams on service best practices and improvements
- Supporting planning, scheduling, and workload prioritisation
- Driving operational consistency, efficiency, and customer satisfaction
What we're looking for:
- Minimum 5 years' experience within service, aftersales, or operational coordination in a product-based environment
- Previous team management experience
- Strong analytical and problem-solving skills with a data-driven mindset
- Experience working with SAP and Salesforce would be advantageous
- Good Excel and reporting capability
- Excellent communication and stakeholder management skills
- Ability to work cross-functionally within a busy operational environment
- Full UK Driving Licence
What's on offer:
- Opportunity to join a respected international business
- A varied and influential operational role
- Exposure to technical products and international teams
- Supportive and collaborative culture
- Opportunity to contribute to continuous improvement and operational excellence
If you're looking for a role where you can combine operational leadership, customer focus, and process improvement within a product-led business, we'd love to hear from you.
Service Coordination Manager in Milton Keynes employer: Trinity Resource Solutions
Join a respected international business as a Service Coordination Manager, where you'll thrive in a supportive and collaborative culture that values operational excellence and continuous improvement. With opportunities for professional growth and exposure to technical products and international teams, this role offers a dynamic environment for those passionate about delivering exceptional customer outcomes. Be part of a company that prioritises employee development and fosters strong relationships across various stakeholders.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordination Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Coordination Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service lifecycle and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in driving operational excellence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've improved processes or resolved issues in past roles. This is key for a Service Coordination Manager, so make sure your stories are clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Coordination Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Coordination Manager. Highlight your experience in service coordination, operational management, and any relevant achievements that showcase your ability to drive process improvements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've improved operational performance or led teams to success in previous roles.
Showcase Your Analytical Skills:Since the role requires strong analytical and problem-solving skills, don’t forget to mention any relevant tools or methodologies you’ve used. If you have experience with SAP, Salesforce, or Excel, make sure to highlight that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of service coordination and operational management. Brush up on your knowledge of aftersales processes, KPIs, and how to drive improvements. Being able to speak confidently about these topics will show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed teams or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your hands-on experience in a product-based environment.
✨Ask Smart Questions
Come prepared with insightful questions about the company's service operations and their approach to customer satisfaction. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
✨Be Data-Driven
Since the role requires strong analytical skills, be ready to discuss how you've used data to drive decisions in previous positions. Whether it's improving turnaround times or monitoring service performance, showing that you can leverage data effectively will set you apart.
