At a Glance
- Tasks: Lead service operations and drive improvements for exceptional customer outcomes.
- Company: Join a respected international business with a collaborative culture.
- Benefits: Influential role, exposure to technical products, and opportunities for continuous improvement.
- Other info: Work with international teams and contribute to operational excellence.
- Why this job: Combine operational leadership and customer focus in a dynamic environment.
- Qualifications: 5+ years in service coordination, strong analytical skills, and team management experience.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced service or operations professional who thrives in a fast-paced product-led environment? Do you enjoy driving process improvements, managing operational performance, and leading teams to deliver exceptional customer outcomes? We’re partnering with a well-established international business seeking a proactive and commercially minded Service Coordination Manager to join their UK Operations team. This is a fantastic opportunity for someone with strong aftersales, service coordination, or operational management experience within a manufacturing, technical, or product-based environment.
The role involves working closely with the Service Manager, overseeing the full service lifecycle — ensuring operational efficiency, supporting technical service delivery, improving repair turnaround times, and driving continuous improvement across the aftersales function. You’ll act as a central point of coordination between internal teams, service centres, and international stakeholders, helping ensure high standards of service performance and customer satisfaction are consistently achieved.
Key responsibilities:
- Supporting the day-to-day running of the service and aftersales operation
- Coordinating service activities from intake through to completion
- Monitoring service KPIs, turnaround times, and operational performance
- Conducting root cause analysis and identifying improvement opportunities
- Building strong relationships with service partners and stakeholders
- Supporting warranty processes, claims management, and audit compliance
- Assisting with technical investigations and product quality reporting
- Collaborating with European teams on service best practices and improvements
- Supporting planning, scheduling, and workload prioritisation
- Driving operational consistency, efficiency, and customer satisfaction
What we’re looking for:
- Minimum 5 years’ experience within service, aftersales, or operational coordination in a product-based environment
- Previous team management experience
- Strong analytical and problem-solving skills with a data-driven mindset
- Experience working with SAP and Salesforce would be advantageous
- Good Excel and reporting capability
- Excellent communication and stakeholder management skills
- Ability to work cross-functionally within a busy operational environment
- Full UK Driving Licence
What’s on offer:
- Opportunity to join a respected international business
- A varied and influential operational role
- Exposure to technical products and international teams
- Supportive and collaborative culture
- Opportunity to contribute to continuous improvement and operational excellence
If you’re looking for a role where you can combine operational leadership, customer focus, and process improvement within a product-led business, we’d love to hear from you.
Service Delivery Manager in Marlow employer: Trinity Resource Solutions
Join a respected international business that values operational excellence and fosters a supportive, collaborative culture. As a Service Delivery Manager, you'll have the opportunity to lead teams, drive process improvements, and enhance customer satisfaction in a dynamic environment, all while benefiting from exposure to technical products and international collaboration. With a strong focus on employee growth and continuous improvement, this role offers a meaningful career path for those looking to make a significant impact.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Marlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service delivery processes. Be ready to discuss how your experience aligns with their needs, especially around operational efficiency and customer satisfaction. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Service Delivery Manager in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service delivery and operational management experience, especially in a product-based environment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Manager role. Share specific examples of how you've driven process improvements and managed teams to achieve exceptional customer outcomes.
Show Off Your Analytical Skills:Since the role requires strong analytical and problem-solving skills, don’t forget to mention any relevant experiences where you've used data to drive decisions. We love seeing candidates who can back up their claims with solid examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery and operational management. Brush up on your knowledge of KPIs, turnaround times, and how to drive continuous improvement. Being able to speak confidently about these topics will show that you're the right fit for the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed teams or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your hands-on experience in a product-based environment.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their operations and express genuine interest in their challenges. This not only shows your enthusiasm but also highlights your ability to collaborate with stakeholders.
✨Be Data-Driven
Since the role requires strong analytical skills, be prepared to discuss how you've used data to make decisions in previous positions. Bring examples of reports you've created or analyses you've conducted, especially if they relate to service performance or customer satisfaction.
