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- Tasks: Help customers solve problems and ensure they feel valued with your expertise.
- Company: Join a market leader that truly invests in its people and prioritises customer experience.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a gym subsidy.
- Why this job: Make a real difference in customer satisfaction while developing your technical skills.
- Qualifications: 1-2 years in after sales support and confident using SAP.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who genuinely loves solving problems and leaving customers feeling looked after? Do you take pride in knowing your product knowledge inside out and getting it right first time? If so, this could be the role for you.
We are working with a market leader in their sector, a business that genuinely invests in its people and takes customer experience seriously, to find an After Sales Technical Support Executive to join their team.
This is a front-facing, customer-first role where you will be the expert voice customers turn to when they need help. You won’t be reading from a script — you will be using your technical knowledge to diagnose, advise, and resolve, making sure every customer interaction counts.
What you will be doing:
- Handling technical enquiries directly from customers across a portfolio of well-known brands with the goal of first-time resolution every time
- Building strong, professional relationships with warranty agents, dealers, and key partners
- Managing warranty repairs and product collections end-to-end
- Owning the customer journey at every touchpoint — making sure the experience is smooth, professional, and leaves a lasting impression
What we are looking for:
- 1–2 years of experience in an after sales or technical support environment
- Confident using SAP (experience is essential, so even better if you know it well)
- Solid understanding of consumer legislation — Consumer Rights Act and Distance Selling Regulations
- A natural communicator — clear, warm, and professional whether you are on the phone or typing an email
- Self-motivated, with a genuine passion for delivering excellent service
- Competent in Microsoft Office (Excel, Word, Outlook)
What’s in it for you:
- 25 days annual leave plus Bank holidays
- Private Medical and Dental Insurance
- Employer pension
- Life Assurance
- Gym subsidy
This is a brilliant opportunity to join a business that values expertise, rewards great service, and gives you the tools and support to do your job well.
After Sales Support Executive in Marlow employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues related to their products and how you would resolve them. This will prepare you for those tricky questions during interviews and demonstrate your expertise.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace After Sales Support Executive in Marlow
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: Make sure to highlight your knack for solving problems in your application. We want to see how you’ve tackled challenges in the past and left customers feeling valued. Use specific examples to demonstrate your expertise!
Know Your Stuff: Since product knowledge is key, don’t shy away from showcasing your understanding of the products you’ve worked with. If you have experience with SAP or consumer legislation, mention it! We love candidates who know their stuff inside out.
Be Professional Yet Personable: Your written communication should reflect a warm and professional tone. Whether it’s an email or a cover letter, we want to feel your personality shine through while maintaining that professional edge. It’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out on joining a team that values your expertise!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Stuff
Make sure you brush up on your product knowledge and technical skills before the interview. Familiarise yourself with common issues customers face and how to resolve them, especially if they relate to the brands you'll be supporting.
✨Showcase Your Communication Skills
Since this role is all about clear and warm communication, practice articulating your thoughts. You might want to prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to connect with people.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific scenarios where you've tackled challenges head-on. Think of times when you’ve had to diagnose a problem and provide a solution, showcasing your analytical skills and customer-first mindset.
✨Familiarise Yourself with Relevant Legislation
Understanding consumer legislation like the Consumer Rights Act and Distance Selling Regulations is crucial. Brush up on these topics so you can confidently discuss how they impact customer interactions and support.