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- Tasks: Help customers solve problems and ensure they feel valued with your expertise.
- Company: Join a market leader that truly invests in its people and prioritises customer experience.
- Benefits: Enjoy 25 days annual leave, private medical insurance, gym subsidy, and more.
- Why this job: Make a real difference by providing exceptional support and building lasting customer relationships.
- Qualifications: 1-2 years in after sales or technical support, confident with SAP, and great communication skills.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who genuinely loves solving problems and leaving customers feeling looked after? Do you take pride in knowing your product knowledge inside out and getting it right first time? If so, this could be the role for you.
We’re working with a market leader in their sector, a business that genuinely invests in its people and takes customer experience seriously, to find an After Sales Technical Support Executive to join their team.
This is a front-facing, customer-first role where you’ll be the expert voice customers turn to when they need help. You won’t be reading from a script — you’ll be using your technical knowledge to diagnose, advise, and resolve, making sure every customer interaction counts.
What you’ll be doing:
- Handling technical enquiries directly from customers across a portfolio of well-known brands with the goal of first-time resolution every time
- Building strong, professional relationships with warranty agents, dealers, and key partners
- Managing warranty repairs and product collections end-to-end
- Owning the customer journey at every touchpoint — making sure the experience is smooth, professional, and leaves a lasting impression
What we’re looking for:
- 1–2 years of experience in an after sales or technical support environment
- Confident using SAP (experience is essential, so even better if you know it well)
- Solid understanding of consumer legislation — Consumer Rights Act and Distance Selling Regulations
- A natural communicator — clear, warm, and professional whether you’re on the phone or typing an email
- Self-motivated, with a genuine passion for delivering excellent service
- Competent in Microsoft Office (Excel, Word, Outlook)
What’s in it for you:
- 25 days annual leave plus Bank holidays
- Private Medical and Dental Insurance
- Employer pension
- Life Assurance
- Gym subsidy
This is a brilliant opportunity to join a business that values expertise, rewards great service, and gives you the tools and support to do your job well.
After Sales Service Executive in Marlow employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Service Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues related to their products and how you would resolve them. This will prepare you for those tricky questions during interviews and demonstrate your expertise.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a company that values its people and customer experience.
We think you need these skills to ace After Sales Service Executive in Marlow
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: In your application, make sure to highlight any experiences where you've successfully solved customer issues. We want to see how you can turn a tricky situation into a positive outcome!
Demonstrate Your Product Knowledge: Since this role is all about knowing your stuff, share examples of how you've used your technical knowledge in past roles. We love candidates who can show they’re the go-to person for product queries.
Keep It Professional Yet Warm: When writing your application, strike a balance between professionalism and warmth. We’re looking for someone who can communicate clearly and effectively, so let your personality shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Stuff
Make sure you brush up on your product knowledge and the technical aspects of the role. Familiarise yourself with common issues customers face and how to resolve them. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Communication Skills
Since this role is all about clear and warm communication, practice articulating your thoughts. You might want to prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email.
✨Understand the Customer Journey
Be ready to discuss how you would manage the customer journey from start to finish. Think about ways to ensure a smooth experience for customers and how you can leave a lasting impression at every touchpoint.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Consumer Rights Act and Distance Selling Regulations. Being knowledgeable about these laws will show that you understand the importance of compliance and customer rights, which is crucial for this role.