Manager, Account Executive

Account Manager
Location flexible – Minimum 1 day/week in Baldock | Occasional London travel required

We’re looking for an experienced Account Manager to join a dynamic Retail Operations team, supporting a global electronics brand. You’ll be the key liaison between our clients, suppliers, and internal teams—ensuring top-tier service delivery and uncovering new commercial opportunities in the world of retail display and furniture production.

What You’ll Do

Be the client\’s voice: Understand and translate strategic objectives into actionable briefs for internal teams.
Oversee project delivery: Monitor timelines, budgets, and specs to ensure projects are completed on time and to the highest standard.
Collaborate cross-functionally: Work alongside production, design, logistics, and installation teams to deliver seamless end-to-end solutions.
Drive commercial success: Support budget management, maintain forecasts, handle invoicing, and contribute to P&L oversight.
Build relationships: Act as a trusted point of contact for key client stakeholders, ensuring expectations are exceeded.
Spot opportunities: Work with the Account Director to identify and develop new business opportunities within the account.

Key Responsibilities

Develop and manage clear client briefs
Monitor project timelines and work-in-progress (WIP) documentation
Maintain monthly forecasts and ensure timely invoicing
Attend internal and client meetings
Deliver reports, presentations, and contract requirements
Support efficiency, performance, and KPI delivery across projects

What You’ll Bring

Proven client-facing account management experience, preferably with global brands
Strong understanding of retail fixture/display production and installation
Commercial awareness and budget management skills
Excellent time management, organisation, and multitasking abilities
Calm under pressure with a proactive, solutions-driven mindset
Confident working independently and collaboratively with off-site teams
Fluent in Microsoft Office (Excel, PowerPoint, etc.)

Desirable Experience

Sales or business development in the retail fixture/furniture industry
Managing projects to strict SLAs and KPIs
Campaign and stock management experience
Troubleshooting and risk mitigation in complex production or installation scenarios

If you thrive in a fast-paced, client-focused environment and want to work at the intersection of design, production, and retail innovation—this could be the perfect role for you.