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- Tasks: Provide top-notch technical support and ensure customer satisfaction.
- Company: Join a well-established organisation with a growing operational team.
- Benefits: Enjoy 25 days holiday, private medical insurance, and gym allowance.
- Other info: Dynamic role with opportunities for personal development and operational excellence.
- Why this job: Be at the heart of customer experience and make a real difference.
- Qualifications: 1-2 years in after-sales or customer support with strong communication skills.
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation in a 12 month FTC. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.
Key Responsibilities:
- Provide high-quality technical support to customers, aiming for first-time resolution of enquiries
- Build and maintain strong relationships with service agents, dealers, and internal stakeholders
- Take ownership of customer interactions from enquiry through to resolution
- Authorise product collections and arrange warranty repairs when required
- Identify opportunities to improve efficiency and contribute to operational excellence
Skills & Experience:
- 1–2 years’ experience in an after-sales, technical support, or customer support environment
- Excellent interpersonal and communication skills with the ability to engage at all levels
- Strong written and verbal communication skills, particularly when handling customer queries or complaints
- Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations
- Professional and empathetic approach to problem solving
Personal Attributes:
- Self-motivated, enthusiastic, and customer-focused
- Highly organised with strong attention to detail
- Adaptable and able to manage changing priorities
- Committed to continuous learning and personal development
Benefits:
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted products
After Sales Support Executive - 12 Month FTC in Maidenhead employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive - 12 Month FTC in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace After Sales Support Executive - 12 Month FTC in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the After Sales Support Executive role. Highlight your relevant experience in technical support and customer service, and show us how you can contribute to our team.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Give examples of how you've effectively handled customer queries or complaints in the past.
Demonstrate Your Problem-Solving Skills: We love a proactive mindset! In your application, share specific instances where you've taken ownership of a customer issue and worked towards a first-time resolution. This will show us you're the right fit for our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the After Sales Support Executive position.
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Stuff
Make sure you brush up on the products and services the company offers. Familiarise yourself with common technical issues customers might face and think about how you would resolve them. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries or complaints in the past. Remember, it's all about demonstrating your ability to engage effectively with customers and colleagues alike.
✨Emphasise Your Problem-Solving Approach
Be ready to discuss how you approach problem-solving. Think of specific instances where you’ve taken ownership of a customer issue and worked towards a resolution. Highlighting your empathetic and professional approach will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools they use for customer support, or how they measure success in after-sales service. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.