At a Glance
- Tasks: Manage customer accounts and ensure seamless order processing in a dynamic environment.
- Company: Join a respected international business with a collaborative culture.
- Benefits: Supportive work environment, development opportunities, and exposure to cross-functional projects.
- Other info: Fast-paced role with opportunities for career growth and continuous improvement.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving service excellence.
- Qualifications: 2 years of customer service experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about delivering exceptional customer service in a fast-paced commercial environment? Do you enjoy problem-solving, managing complex customer accounts, and working collaboratively across teams to keep operations running smoothly? We’re working with a successful international business looking to appoint a Customer Services Executive to join their UK Operations team in Marlow. This is an excellent opportunity for someone with experience in B2B customer services, order processing, or supply chain support within an FMCG, product-led, or manufacturing environment.
The role: As a key part of the Customer Services team, you’ll manage customer accounts, oversee complex order processing, and work closely with Sales, Supply Chain, Logistics, and Finance teams to ensure customers receive a seamless and professional service experience. You’ll be responsible for supporting customers throughout the entire order lifecycle while helping drive service excellence and continuous improvement across the business.
Key responsibilities include:
- Acting as a key point of contact for customer queries and support
- Managing customer accounts and maintaining strong customer relationships
- Processing complex customer orders through ERP systems
- Liaising with logistics and supply chain teams to ensure timely fulfilment
- Managing customer claims and supporting issue resolution
- Investigating root causes and working collaboratively to resolve challenges
- Maintaining accurate customer records and reporting
- Monitoring service performance metrics and customer feedback
- Supporting continuous improvement initiatives and process enhancements
What we’re looking for:
- Minimum 2 years’ experience within customer service, customer operations, or sales order processing
- Experience within FMCG, manufacturing, product-led, or B2B environments preferred
- Strong communication and stakeholder management skills
- Excellent organisation and attention to detail
- A proactive, customer-focused mindset with strong problem-solving ability
- Experience using SAP, Salesforce, and Microsoft Office would be advantageous
- Knowledge of sales order processing and FOB processes would be beneficial
What’s on offer:
- Opportunity to join a respected and growing international business
- Supportive and collaborative working environment
- Exposure to cross-functional operations and customer service projects
- A varied and fast-paced role with development opportunities
- Chance to contribute to service excellence and operational improvement
If you enjoy building relationships, solving problems, and delivering outstanding customer experiences within a product-focused business, we’d love to hear from you.
Customer Service Specialist employer: Trinity Resource Solutions
Join a dynamic and supportive international business in Marlow, where your passion for exceptional customer service will be valued. With a collaborative work culture that encourages professional growth and development, you'll have the opportunity to engage with cross-functional teams and contribute to continuous improvement initiatives. This role not only offers a fast-paced environment but also the chance to build meaningful relationships and drive service excellence in a thriving FMCG sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience in B2B customer service aligns with their needs. Practise common interview questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your interest in being part of our team at StudySmarter.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight your B2B customer service experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you’ve tackled challenges in previous roles. We want to see your personality and enthusiasm come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved customer issues or improved processes. We love seeing candidates who can think on their feet and drive service excellence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Trinity Resource Solutions
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a B2B context. Be ready to discuss your previous experiences and how you've handled complex customer queries or issues. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with ERP Systems
Since the role involves processing orders through ERP systems, it’s crucial to have a basic understanding of how these systems work. If you’ve used SAP or Salesforce before, be prepared to share specific examples of how you navigated these platforms to enhance customer service.
✨Demonstrate Problem-Solving Skills
Think of a few scenarios where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your proactive mindset and ability to tackle challenges head-on.
✨Show Your Team Spirit
This role requires collaboration across various teams, so be ready to discuss how you’ve worked with others in the past. Share examples of how you’ve liaised with logistics or finance teams to ensure smooth operations, showcasing your strong communication skills and teamwork.
