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- Tasks: Engage with customers via phone and online, managing orders and inquiries.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact in customer service while honing your communication skills.
- Qualifications: Experience with CRM systems and strong Microsoft Office skills are a plus.
- Other info: Ideal for those looking to thrive in a customer-focused role.
Are you ready to make a real impact in customer service? As a key team member, you’ll engage directly with customers through phone and electronic channels, using cutting-edge Contact Centre Solutions and CRM systems. You will take ownership of customer orders, ensuring seamless processing in line with our internal sales order procedures. With your quick thinking and exceptional communication skills, you’ll respond to customer inquiries efficiently, delivering top-notch service every time. If you\’re looking for an opportunity to thrive in a dynamic, customer-focused role, we want to hear from you!
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Key Responsibilities:
Manage return requests effectively, updating all relevant systems in line with company procedures.
Provide exceptional customer service while ensuring smooth and accurate order management.
Provide timely updates on order status and delivery tracking, ensuring customers are kept informed.
Manage calls, inquiries, orders, complaints, and returns, logging all actions within the CRM system for effective case management.
Handle complex customer complaints and escalate to the appropriate stakeholders for prompt resolution.
Offer valuable feedback on customer service processes, identifying areas for improvement.
Collaborate with internal teams and third-party stakeholders, including Sales, Marketing, Logistics, and After Sales Support, to address customer queries. Skills Required:
CRM systems knowledge
SAP and Salesforce knowledge is highly desirable
Strong Microsoft Office skills
Contact centre experience
Customer Service B2C employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service B2C
✨Tip Number 1
Familiarize yourself with CRM systems like SAP and Salesforce, as these are highly desirable for the role. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle customer inquiries and complaints. This will help you think on your feet and respond effectively, which is crucial for delivering top-notch service.
✨Tip Number 3
Research common customer service challenges and best practices in order management. Being knowledgeable about these topics will allow you to provide valuable feedback on processes and show that you're proactive in seeking improvements.
✨Tip Number 4
Network with professionals in the customer service field, especially those who have experience in contact centers. They can offer insights and tips that could give you an edge in your application and interview process.
We think you need these skills to ace Customer Service B2C
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service B2C position. Understand the key responsibilities and required skills, especially focusing on CRM systems and customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly any roles involving CRM systems like SAP or Salesforce. Emphasize your communication skills and ability to handle complex inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully managed customer inquiries or complaints in the past, and how you can contribute to the company's success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Trinity Resource Solutions
✨Showcase Your Communication Skills
Since the role involves direct engagement with customers, it's crucial to demonstrate your exceptional communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to provide examples of how you've effectively handled customer inquiries in the past.
✨Familiarize Yourself with CRM Systems
Knowledge of CRM systems is essential for this position. Make sure to review the basics of SAP and Salesforce, as well as any other relevant tools. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complex customer complaints. Prepare scenarios from your past experiences where you successfully resolved issues, highlighting your quick thinking and ability to escalate when necessary.
✨Demonstrate a Customer-Centric Mindset
This role is all about delivering top-notch service. Be ready to discuss how you prioritize customer satisfaction and share examples of how you've gone above and beyond to ensure a positive experience for customers.
