Customer Service B2C

Are you ready to make a real impact in customer service? As a key team member, you’ll engage directly with customers through phone and electronic channels, using cutting-edge Contact Centre Solutions and CRM systems. You will take ownership of customer orders, ensuring seamless processing in line with our internal sales order procedures. With your quick thinking and exceptional communication skills, you’ll respond to customer inquiries efficiently, delivering top-notch service every time. If you're looking for an opportunity to thrive in a dynamic, customer-focused role, we want to hear from you! Key Responsibilities: Manage return requests effectively, updating all relevant systems in line with company procedures. Provide exceptional customer service while ensuring smooth and accurate order management. Provide timely updates on order status and delivery tracking, ensuring customers are kept informed. Manage calls, inquiries, orders, complaints, and returns, logging all actions within the CRM system for effective case management. Handle complex customer complaints and escalate to the appropriate stakeholders for prompt resolution. Offer valuable feedback on customer service processes, identifying areas for improvement. Collaborate with internal teams and third-party stakeholders, including Sales, Marketing, Logistics, and After Sales Support, to address customer queries. Skills Required: CRM systems knowledge SAP and Salesforce knowledge is highly desirable Strong Microsoft Office skills Contact centre experience