At a Glance
- Tasks: Manage customer orders and handle enquiries across various platforms.
- Company: Join a well-established international business with a dynamic team.
- Benefits: Competitive salary, supportive work environment, and career advancement opportunities.
- Other info: Urgent requirement with potential for immediate start.
- Why this job: Be part of a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Experience in B2B or B2C customer service and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We're working with a well-established international business that urgently requires an experienced Customer Service Administrator to join their UK Operations team. This is a fantastic opportunity for someone who thrives in a fast-paced Business to Business and Consumer Customer Service or Administration environment and can hit the ground running from day one.
What You'll Be Doing:
- Managing customer orders from receipt through to delivery
- Handling customer enquiries via phone, email and online systems
- Providing pricing, availability and delivery updates
- Coordinating with Sales, Planning, Logistics and After Sales teams
- Resolving customer issues and complaints professionally and efficiently
- Maintaining accurate CRM and order management records
What We're Looking For:
- Previous B2B or B2C Customer Service experience or Administration
- Strong communication and relationship-building skills
- Experience using CRM systems
- Excellent attention to detail and administration skills
- Strong Microsoft Office capability
- Ability to manage multiple priorities and work to deadlines
- SAP experience would be advantageous
This is an urgent requirement. If you're looking for your next opportunity, apply today or contact us directly.
Customer Service Adminstrator employer: Trinity Resource Solutions
Join a dynamic and well-established international business as a Customer Service Administrator, where you'll thrive in a fast-paced environment that values your expertise. With a strong focus on employee growth and development, the company offers comprehensive training and support, fostering a collaborative work culture that encourages innovation and teamwork. Located in the UK, this role provides a unique opportunity to be part of a global team dedicated to delivering exceptional customer service while enjoying a range of benefits that enhance work-life balance.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adminstrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its operations, especially their customer service approach. Being able to discuss how you can contribute to their team will set you apart from the crowd.
✨Tip Number 3
Show off your skills! If you've got experience with CRM systems or Microsoft Office, be ready to talk about it. Share specific examples of how you've used these tools to improve customer service or streamline processes.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed by the right people. Plus, it shows you're serious about landing that Customer Service Administrator gig!
We think you need these skills to ace Customer Service Adminstrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your B2B or B2C experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer enquiries or resolved issues in the past.
Show Off Your Tech Skills:Since we value strong Microsoft Office and CRM skills, make sure to mention any relevant software experience in your application. If you’ve used SAP, definitely highlight that too – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way to get your application in front of us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Trinity Resource Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you've successfully managed customer orders or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with CRM Systems
Since the role requires experience with CRM systems, brush up on any relevant software you've used before. If you have experience with SAP, be ready to discuss how you've utilised it in past roles to manage customer interactions and data.
✨Demonstrate Your Communication Skills
As a Customer Service Administrator, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
