At a Glance
- Tasks: Manage customer orders from receipt to fulfilment in a fast-paced environment.
- Company: Join a well-established international business with a supportive operations team.
- Benefits: Immediate start, valuable experience, and potential for contract extension.
- Other info: Fast-paced role with opportunities for growth in a dynamic setting.
- Why this job: Perfect for those who thrive on organisation and delivering excellent customer support.
- Qualifications: Experience in order processing or customer operations is preferred.
The predicted salary is between 27800 - 28500 £ per year.
We are currently recruiting on behalf of a well-established international business for a Customer Operations & Order Processing Administrator to join their busy Operations team on an initial 3-month fixed-term contract. This is an excellent opportunity for someone who enjoys working in a fast-paced product-based environment where accuracy, organisation and customer focus are essential.
The successful candidate will play a key role in managing customer orders from receipt through to fulfilment, ensuring customers receive an efficient and professional service while maintaining high levels of accuracy across multiple systems and processes. Due to business demands, our client is looking to appoint someone who is available to start as soon as possible. This is a highly administrative and order-processing focused position, supporting the end-to-end customer order journey.
Key responsibilities include:
- Processing high volumes of customer orders accurately and efficiently
- Managing customer order enquiries and providing updates on order status, pricing and delivery schedules
- Coordinating with Planning, Logistics, Sales and Operations teams to ensure smooth order fulfilment
- Monitoring orders through to completion and resolving any issues that may impact delivery
- Maintaining accurate customer and order records within internal systems
- Ensuring all orders comply with customer requirements and internal procedures
- Handling customer queries professionally via telephone and email
- Updating CRM and operational systems with relevant information
- Investigating and resolving order discrepancies where required
- Supporting continuous improvements to customer service and operational processes
ABOUT YOU
We're looking for someone who thrives in a busy operational environment and enjoys managing large volumes of administration while delivering excellent customer support. You'll ideally have:
- Previous experience in Order Processing, Customer Operations, Sales Administration, Customer Service Administration or Supply Chain Support
- Experience within a product-based business such as manufacturing, distribution, wholesale, engineering, FMCG, consumer goods or similar
- Strong administration and data entry skills
- Experience processing high volumes of customer orders
- Excellent attention to detail and accuracy
- Strong communication skills and confidence dealing with customers and internal stakeholders
- Experience using CRM, ERP or order management systems
- Good Microsoft Office skills, particularly Excel
- Excellent organisational skills and the ability to prioritise workload effectively
DESIRABLE EXPERIENCE
- SAP
- Order Management Systems
- Supply Chain Administration
- Product Distribution
- Manufacturing or Product-Based Organisations
WHAT'S ON OFFER
- Immediate start opportunity
- Join a friendly and supportive operations team
- Fast-paced and varied role
- Valuable experience within a well-established international organisation
- Potential for extension depending on business requirements
If you're available immediately or on a short notice period and have experience in order processing, customer operations or sales administration within a product-based environment, we'd love to hear from you.
Customer Operations & Order Processing Administrator employer: Trinity Resource Solutions
Join a well-established international business that values accuracy, organisation, and customer focus in its operations team. With a friendly and supportive work culture, this role offers immediate start opportunities and the chance to gain valuable experience in a fast-paced environment, while also providing potential for career growth and extension of your contract based on business needs.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations & Order Processing Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Trinity Resource Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Trinity Resource Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations & Order Processing Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Trinity Resource Solutions.
How to prepare for a job interview at Trinity Resource Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Trinity Resource Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Trinity Resource Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
