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- Tasks: Be the go-to person for customers, handling inquiries and orders with care.
- Company: Join a prestigious company in Marlow known for its supportive culture.
- Benefits: Enjoy hybrid working, private medical and dental insurance, plus 25 days holiday.
- Why this job: Develop your skills in a dynamic environment while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and order processing skills are a must.
- Other info: Proficiency in CRM systems like SalesForce is preferred.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team. As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company. Key Responsibilities: – Engage directly with customers via telephone or electronic communication. – Manage direct customer orders following the internal sales order process meticulously. – Address and resolve general and order-specific customer enquiries promptly and effectively. – Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures. – Provide support with order status updates and delivery tracking queries. Skills and Experience Required: – Previous experience in a Customer Service role is essential. – Order processing experience is essential – Proficiency in CRM systems, preferably SalesForce. – A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service. – Exceptional communication skills, both oral and written. Company Benefits: – Hybrid working after probation – Private Medical Insurance – Private Dental – Family Discounts – 25 Days Holiday + Bank Holidays – Plus more
B2C Customer Service Agent employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your CRM skills, especially if you're familiar with SalesForce. Being comfortable with the tools you'll be using can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Showcase your problem-solving abilities during any interviews or discussions. Highlighting specific examples of how you've resolved customer issues in the past can demonstrate your capability and enthusiasm for the role.
We think you need these skills to ace B2C Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use specific examples that demonstrate your proficiency in CRM systems, particularly SalesForce, to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the responsibilities of the role and express your enthusiasm for working in a dynamic environment.
Highlight Key Skills: In your application, emphasise your exceptional communication skills and self-motivated approach. Provide examples of how you've effectively resolved customer enquiries or managed orders in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Trinity Resource Solutions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific situations where you successfully resolved customer issues or improved their experience.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems like SalesForce is essential, take some time to brush up on your knowledge of these tools. If you have experience with them, be ready to share how you've used them effectively in past roles.
✨Demonstrate Your Communication Skills
Exceptional communication skills are a must for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing examples that showcase your ability to communicate effectively with customers.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in the role, such as handling complaints or processing returns. Prepare responses that demonstrate your problem-solving skills and your commitment to excellent service.
