At a Glance
- Tasks: Deliver exceptional customer service and manage customer orders efficiently.
- Company: Prestigious client in Marlow with a supportive and forward-thinking culture.
- Benefits: Hybrid working, private medical and dental insurance, 25 days holiday plus bank holidays.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Join a dynamic team and develop your skills while making a real impact.
- Qualifications: Previous customer service experience and proficiency in CRM systems required.
Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow is seeking a dedicated Customer Service Executive to join their team. As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.
Key Responsibilities:
- Engage directly with customers via telephone or electronic communication.
- Manage direct customer orders following the internal sales order process meticulously.
- Address and resolve general and order-specific customer enquiries promptly and effectively.
- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.
- Provide support with order status updates and delivery tracking queries.
Skills and Experience Required:
- Previous experience in a Customer Service role is essential.
- Order processing experience is essential.
- Proficiency in CRM systems, preferably SalesForce.
- A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.
- Exceptional communication skills, both oral and written.
Company Benefits:
- Hybrid working after probation
- Private Medical Insurance
- Private Dental
- Family Discounts
- 25 Days Holiday + Bank Holidays
- Plus more
B2B Customer Services Agent employer: Trinity Resource Solutions
Join a forward-thinking company in Marlow that values exceptional customer service and offers a dynamic work environment. As a B2B Customer Services Agent, you will benefit from a supportive culture that prioritises employee growth, with opportunities for skill development and hybrid working arrangements after probation. Enjoy a comprehensive benefits package including private medical and dental insurance, generous holiday allowance, and family discounts, making this an attractive place to build your career.
Contact Details:
Trinity Resource Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land B2B Customer Services Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle specific situations that might come up in the role. This will help you feel more confident and prepared when discussing your experience during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace B2B Customer Services Agent
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experience, especially in order processing and CRM systems like SalesForce. We want to see how your skills align with the role!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away.
How to prepare for a job interview at Trinity Resource Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they engage with clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you delivered exceptional customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle customer enquiries effectively, which is crucial for the B2B Customer Services Agent role.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems like SalesForce is essential, brush up on your knowledge of these tools. If you have experience using similar systems, be ready to discuss how you used them to manage customer orders and track communications.
✨Practice Your Communication Skills
As a Customer Service Executive, exceptional communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
