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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage after-sales operations.
- Company: Join a market-leading business focused on customer satisfaction and operational efficiency.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and flexible hybrid working.
- Why this job: Be part of a supportive team that values personal growth and customer relationships.
- Qualifications: 1+ year in customer service, strong problem-solving skills, and proficiency in Microsoft Office.
- Other info: Travel across the UK for inspections and support, with opportunities for process improvement.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you passionate about delivering exceptional customer service and ensuring smooth after-sales operations? Our client, a market-leading business, is looking for a dedicated After-Sales Support Executive to join their growing Operations Team.
This is an exciting opportunity to take ownership of customer interactions, support operational efficiency, and play a key role in building long-term customer satisfaction.
What You’ll Be Doing
- Carrying out detailed inspections of returned products at third-party premises, ensuring compliance with HSE standards.
- Delivering outstanding customer support with a focus on first-time resolution.
- Building strong relationships with service centre agents, dealers, and key stakeholders.
- Managing customer interactions end-to-end, from authorising product collections to coordinating repairs under guarantee.
- Identifying opportunities to streamline processes and improve efficiency.
- Supporting departmental projects from concept through to delivery.
- Travelling across the UK as required to conduct inspections and support customers.
- Continuously developing product knowledge to support personal and team growth.
What We’re Looking For
- 1+ year’s experience in customer service or sales support with proven issue-resolution skills.
- Strong problem-solving and multitasking ability with excellent attention to detail.
- Confident communicator (written and verbal) with strong relationship-building skills.
- Proficiency in Microsoft Office and CRM systems.
- Analytical mindset with accurate data entry skills.
- Self-motivated, trustworthy, and able to work independently or in a team.
- Full UK driving licence (essential).
What’s On Offer
- Private medical & dental insurance
- Group life assurance
- Free on-site parking
- On-site restaurant & coffee shop
- Flexible hybrid working after initial training
- Discounts on a wide range of products
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service and Administrative
Industries
- Office Administration, Consumer Services, and Computers and Electronics Manufacturing
Base pay range: This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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After Sales Support Administrator employer: Trinity Resource Solutions
Contact Detail:
Trinity Resource Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be supporting will not only boost your confidence during interviews but also help you answer questions more effectively.
✨Tip Number 2
Brush up on your customer service skills, especially in problem-solving and communication. Be prepared to share specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential travel requirements by ensuring you have a valid UK driving licence and are comfortable with the idea of travelling for inspections. This shows your commitment to the role.
We think you need these skills to ace After Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales support. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of after-sales operations. Mention how your skills align with the job requirements, particularly your experience with issue resolution and relationship building.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and CRM systems. Provide examples of how you've used these tools to improve efficiency or support customer interactions in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to join the Operations Team. Mention your willingness to travel across the UK for inspections and your commitment to continuous personal and team growth.
How to prepare for a job interview at Trinity Resource Solutions
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues on the first attempt, as this aligns perfectly with the role's focus.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. This will showcase your strong problem-solving skills and attention to detail, which are crucial for the After Sales Support Administrator position.
✨Familiarise Yourself with HSE Standards
Since the role involves inspections of returned products, having a basic understanding of Health, Safety, and Environmental (HSE) standards will be beneficial. It shows your commitment to compliance and operational efficiency.
✨Prepare Questions About Team Dynamics
Think of insightful questions regarding the team you'll be working with and how they collaborate on projects. This demonstrates your interest in building strong relationships and your eagerness to contribute to a supportive team environment.