Customer Services Exectuive in Marlow

We are looking for a proactive and customer-focused Customer Services Executive to join a busy B2B customer service team. This is an excellent opportunity for someone who enjoys building customer relationships, resolving complex queries and ensuring a high level of service. You will play a key role in managing customer accounts, processing orders and working cross-functionally to support smooth operations during a period of system transition.

Key Responsibilities

• Act as the main point of contact for customer enquiries, providing timely support and clear communication throughout the order lifecycle.
• Manage customer accounts and process complex sales orders using ERP systems, ensuring accuracy and timely fulfilment.
• Work closely with Sales, Supply Chain, Finance and Logistics teams to resolve issues and deliver an efficient service.
• Investigate customer claims, identify root causes and coordinate resolutions with relevant stakeholders.
• Maintain accurate records, monitor service performance and contribute to reporting and continuous improvement initiatives.

Skills & Experience

• At least two years’ experience in a customer service role, ideally within FMCG or a B2B environment.
• Experience in sales order processing
• Strong communication and problem-solving skills, with a genuine passion for delivering excellent customer service.
• Excellent attention to detail, organisational skills and the ability to manage multiple priorities effectively.
• Experience with Salesforce, SAP and Microsoft Office would be beneficial, alongside a proactive approach to learning and process improvement.