At a Glance
- Tasks: Be the go-to person for customers, managing accounts and providing technical support.
- Company: Join a dynamic team in a customer-focused environment.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical insurance after a year.
- Other info: Permanent role with opportunities for growth and a supportive team culture.
- Why this job: Make a real difference by helping customers and solving their problems every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 26000 £ per year.
We have an exciting opportunity for an experienced Customer Support Representative to join a Customer Support Team.
THE ROLE
The role is responsible for being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.
KEY RESPONSIBILITIES
- Customer liaison consistently via phone and email
- Planning and booking of maintenance and service visits for customer accounts
- Booking in of service jobs, including contacting the customer, arranging the paperwork
- Effectively following up to service visits, including updating the database for customer accounts, completing post maintenance reports and raising job cards for repairs or additional required/requested work
- Booking in of reactive maintenance and repair calls, on site and in the workshop, making sure all logistics are effective
- Answering customer queries over the phone and by email
- Database management, this includes updating H-IMS with servicing information to ensure the account is all up to date with relevant information e.g., repairs service reports, additions, and deletions
- Auditing ongoing work of the engineer including assets and job cards
- Pulling data for monthly diary planning
- Planning and logistics to ensure work is booked in a timely and cost-effective manner, this includes managing engineers’ time on site with workload and repairs etc.
- Liaising with and maintaining strong relationships with engineers
- You will be required to carry a pager and be on an on-call rota
ABOUT YOU
- Customer Service Experience
- Ability to build and maintain relationships
- Comfortable in a high-pressured environment
- Motivation to exceed themselves and achieve KPI targets
- Multitasking, prioritising, planning and time management
- Excellent communication skills
- Confident in problem solving
- Computer Literate
- GCSE Maths and English
- Collaborative team player with a positive attitude, committed to achieving shared goals
Contract Term: Permanent
Hours of Work: 37.5 per week, Monday to Friday - 1 hour unpaid lunch break
Annual Leave: 25 days holiday + bank holidays (rising with service to a maximum of 28 days)
Salary: £26,000.00
Benefits: Pension scheme, enhanced family friendly benefits, private medical insurance after 1 year of service, sick pay scheme.
Customer Service Representative in Gloucester employer: Trinity Personnel Ltd
Join a dynamic and supportive team as a Customer Service Representative, where your contributions are valued and recognised. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary and generous benefits package including enhanced family-friendly policies and private medical insurance. Located in a vibrant area, our collaborative work culture fosters strong relationships and encourages you to excel in a fast-paced environment, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trinity Personnel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trinity Personnel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trinity Personnel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Trinity Personnel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trinity Personnel Ltd!
How to prepare for a job interview at Trinity Personnel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
