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For Companies At a Glance
- Tasks: Manage customer enquiries and process orders while providing top-notch service.
- Company: Established family business with a supportive work environment.
- Benefits: Secure full-time contract, generous holiday entitlement, and flexible working days.
- Why this job: Join a friendly team and make a difference in customer experiences.
- Qualifications: Strong communication skills and the ability to work independently.
The predicted salary is between 30000 - 42000 £ per year.
Confident, professional Customer Service/Sales Administrator required to work within an established, long-standing family business based in Quinton. This role is lone working with continuous support from head office and management, you will be dealing with new and existing customers face to face and over the phone.
Responsibilities
- Overseeing day to day duties of the office
- Handling all general and sales enquiries from customers
- Answering all incoming calls
- Providing customer product knowledge
- Fact finding with customers’ needs to tailor make orders
- Taking and processing orders
- Completing job sheets for the factory
- Liaising with local authorities for permits and other official documentation
- Communicate with other branches and factory
- Following up on all jobs, keeping customers up to date on order status
- Take payments
Qualifications
- Have excellent communication skills face to face and over the phone
- Be empathetic and supportive of customers needs
- Ability to communicate at all levels
- Manage own workloads and be happy to work on their own
Benefits
- Secure, full time permanent contract
- Holiday entitlement 20+ bank holidays (Pro rata)
- Working days either 4/5 per week to suit.
- Working hours are 9am to 5pm – 1 hour for lunch
Customer Service/Sales Administrator in Birmingham employer: Trinity Personnel Ltd
Contact Detail:
Trinity Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about the business.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when chatting with potential employers.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've supported customers in the past. This will demonstrate that you understand their needs and can provide excellent service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service/Sales Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about interacting with customers, make sure your application highlights your excellent communication skills. Use examples from your past experiences to demonstrate how you’ve effectively communicated face-to-face and over the phone.
Tailor Your Application: Just like you’d tailor orders for customers, tailor your application to fit the job description. Mention specific responsibilities from the listing that you’re excited about and how your skills align with them. This shows us you’ve done your homework!
Be Empathetic: Empathy is key in customer service. In your application, share a story where you went above and beyond to support a customer’s needs. This will help us see your supportive nature and how you handle customer interactions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Trinity Personnel Ltd
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to demonstrate your knowledge during the interview will show that you're genuinely interested and ready to help customers.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate. Try role-playing common customer scenarios with a friend or family member to build your confidence in handling enquiries both face to face and over the phone.
✨Show Empathy
During the interview, highlight your ability to understand and support customer needs. Share examples from your past experiences where you’ve gone the extra mile to assist a customer, as this will resonate well with the interviewers.
✨Demonstrate Independence
As this position involves lone working, be prepared to discuss how you manage your workload effectively. Share strategies you use to stay organised and productive when working independently, which will reassure them that you can handle the responsibilities of the role.
