At a Glance
- Tasks: Ensure smooth appointment system operations and manage patient access efficiently.
- Company: Large, innovative medical practice in the heart of Wakefield.
- Benefits: Supportive work environment prioritising staff wellbeing and professional development.
- Other info: Flexible role with opportunities for growth and learning.
- Why this job: Join a dynamic team making a real difference in patient care.
- Qualifications: 5 GCSEs including Maths and English; experience in a busy team environment.
The predicted salary is between 30000 - 40000 £ per year.
Access Administrator is a key position within the practice, being responsible for ensuring that the appointment system is running smoothly on a day-to-day basis. Working closely with the Central Services Manager to manage demand and capacity, apply rotas and apply care navigation skills when allocating appointments. A thorough knowledge of practice protocols and procedures is required as is good communication with all staff teams.
Main duties of the job:
- Monitoring requests for routine and same day appointments and processing according to practice protocol
- Contacting patients to collect further information on their requests
- Booking follow up appointments based on clinical indications
- Adding and amending clinical rotas as needed
- Cancelling clinics/contacting patients to reschedule
- Monitoring appointment availability to ensure there is sufficient access for patients daily, weekly, and monthly
- Assisting with developing timetables for new staff, trainees, and students
- Assisting the reception team in ensuring patients can access the surgery (i.e. providing telephone backup or contacting patients as necessary)
- Proactively contacting patients to encourage clinical engagement for various initiatives and routine care
- Other clinical administration duties as required
- Supporting other areas of the practice including some reception work on a rota basis
About us:
We are a large practice based in the centre of Wakefield with 27,000 patients. We have 10 GP partners and 7 salaried GPs who work at both our main site and at our branch site, Sandal Castle Medical Centre. Our wider team consists of Nurses, Healthcare Assistants, Clinical Advisors and Trainee GPs. We offer a range of services to our patients and operate an innovative access system to enable our patients to access primary care services with ease. As an employer we pride ourselves on prioritising the wellbeing of our staff and encourage learning, development and progression within the organisation.
Job responsibilities:
A friendly, helpful individual that is efficient with patients, practice staff and the partners, can work on numerous tasks simultaneously and work well under pressure; a forward thinking individual with the ability to assess situations as well as balance demand with availability. A team player that can also work with minimum supervision and is willing to be flexible when necessary; someone able to strictly observe patients' rights to confidentiality and strictly adhere to practice policies and protocols. All staff must be able to provide a high level of customer service with excellent written and oral communication skills.
Person Specification:
Experience:
- Experience of working in a busy environment as part of a team
- Experience of working in a GP practice
Qualifications:
- 5 GCSEs or equivalent (including Maths and English)
- Evidence of continuing professional development
- CLAIT
- ECDL
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Access Administrator in Wakefield employer: Trinity Medical Centre
As a leading healthcare provider in the heart of Wakefield, we are committed to fostering a supportive and dynamic work environment for our Access Administrators. Our practice prioritises staff wellbeing and offers ample opportunities for professional development, ensuring that every team member can grow and thrive in their role. With a collaborative culture and a focus on innovative patient care, we provide a rewarding workplace where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Access Administrator in Wakefield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the practice. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to appointment management and patient communication. We want you to shine, so role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled busy environments or improved processes in previous roles. This will demonstrate your ability to manage demand and capacity effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Access Administrator in Wakefield
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what an Access Administrator does. Familiarise yourself with the job description and think about how your skills match up. This will help us see why you're a great fit!
Tailor Your Application:Don’t just send the same application everywhere! Customise your CV and cover letter to highlight your relevant experience and skills that align with the role. We love seeing how you can contribute to our team!
Show Off Your Communication Skills:Since good communication is key in this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Trinity Medical Centre
✨Know the Practice Inside Out
Before your interview, make sure you research the practice thoroughly. Understand their appointment system, protocols, and the services they offer. This will not only show your interest but also help you answer questions more effectively.
✨Demonstrate Your Communication Skills
As an Access Administrator, communication is key. Prepare examples of how you've successfully communicated with patients and staff in previous roles. Be ready to discuss how you handle difficult conversations or situations.
✨Showcase Your Organisational Skills
The role requires juggling multiple tasks. Think of specific instances where you've managed competing priorities or improved a process. Highlight your ability to stay calm under pressure and keep everything running smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responses to situations like managing appointment requests or dealing with a high volume of patient queries. This will demonstrate your practical understanding of the role.
