An exciting opportunity has arisen for an enthusiastic, motivated and patient-focused individual to join our friendly and dedicated Reception Team at Trinity Medical Centre. As a Medical Receptionist, you will play a key role in the day-to-day running of our busy GP practice, acting as the first point of contact for patients, carers, healthcare professionals and external agencies. You will provide a professional, welcoming and efficient service, ensuring patients receive a positive experience and are directed to the most appropriate healthcare professional or service. Working within a fast-paced General Practice environment, the successful candidate will be responsible for a range of reception and administrative duties, requiring excellent communication, organisational and IT skills, together with a compassionate, adaptable and professional approach. This is a rewarding and varied position that offers the opportunity to make a real difference to patients and their healthcare experience. The role requires someone who can remain calm under pressure, manage competing priorities and work effectively as part of a team. Hours of Work 31.5 hours per week, worked over 5 days, Monday to Friday. If you are a motivated individual with excellent customer service skills and a passion for supporting patient care, we would welcome your application to join our friendly and supportive team., The successful candidate will be organised, proactive and able to work effectively in a busy environment whilst maintaining a high standard of customer service.
- Signposting and navigating patients to the most appropriate healthcare professional or service, both face-to-face and via telephone.
- Managing appointment requests in accordance with Practice procedures and patient access protocols.
- Processing repeat prescription requests accurately and efficiently.
- Scanning, coding and filing clinical correspondence and documentation onto patient records.
- Providing front-of-house reception services and welcoming patients to the Practice.
- Responding to patient enquiries both in person and by telephone in a professional and empathetic manner.
- Recording and processing requests for home visits in accordance with Practice procedures.
- Processing patient registrations and demographic updates.
- Handling incoming and outgoing correspondence.
- Maintaining patient confidentiality and complying with information governance requirements.
- Supporting the wider Practice team with administrative duties as required.
- Contributing to the smooth and efficient day-to-day operation of the Practice.
- 1 Phlebotomist
- A dedicated team of reception and administrative staff
We pride ourselves on delivering high-quality patient care while working collaboratively with colleagues across health and social care services. We offer a positive working environment where staff are encouraged to develop their skills and contribute to the ongoing success of the Practice. As part of our commitment to staff wellbeing, we provide excellent working conditions, opportunities for training and development, and a flexible and supportive team culture.
Trinity Medical Centre is a forward-thinking and friendly GP practice located in the heart of South Shields, serving approximately 6,400 patients. We are committed to providing safe, effective and accessible healthcare services within a welcoming, supportive and confidential environment.
Our experienced team consists of:
- 3 GP Partners
- 1 Salaried GP
- 2 Advanced Nurse Practitioners
- 2 Practice Nurses
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GP Receptionist/Care Navigator in South Shields employer: Trinity Medical Centre
Trinity Medical Centre is an exceptional employer, offering a supportive and dynamic work environment for phlebotomists in South Shields. With a strong emphasis on professional development and patient care, employees benefit from ongoing training opportunities and a collaborative culture that prioritises teamwork and communication. Join us to make a meaningful impact in the community while enjoying a fulfilling career in healthcare.
