NHS Medical Receptionist/Administrator

Overview

We are looking for part time or full time Receptionists/Administrators at Trinity Medical Centre, a well established dispensing practice serving the local community for over 25 years.

The practice has a patient list of 5,400 and operates Monday to Friday 8am‑6:30pm (hours negotiable). Trinity Medical Centre has 3 GP partners, a salaried GP, an Advanced Nurse Practitioner, a Nurse Prescriber, a Healthcare Assistant and a Dispensing Technician supporting the dispensing service.

Key Responsibilities

• Provide an efficient reception service to patients and visitors.
• Handle general enquiries face‑to‑face and by telephone, explaining processes and procedures.
• Keep patients informed and deliver best possible service.
• Prioritise workload and manage time effectively.
• Undertake patient liaison, document processing, record updates, stock control.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring completion of procedures.
• Take phone calls, divert calls, take messages with accuracy and prompt delivery.
• Prioritise patient appointments and home visits, liaising with the duty doctor when required.
• Action repeat prescriptions electronically or manually according to protocol.
• Advise patients of charges for private (non‑GMS) services, accept payment and issue receipts.
• Administer non‑NHS services such as medicals and copies of records for insurance purposes.
• Open and close premises.
• Register patients accurately and in a timely manner.
• Provide cover for colleague absences, sickness or annual leave as requested.

Qualifications & Personal Attributes

• Enthusiastic, self‑motivated and a good team player who supports and works alongside colleagues.
• Familiar with day‑to‑day operations within a GP practice.
• Confident in the use of IT and technology.
• A caring individual who understands the importance of good service delivery.

Why Join Us

We are patient focused with highly positive feedback from the Friends and Family Test and the GP Patient Survey. Trinity Medical Centre works with Keele Medical School, hosting medical students on placement annually and contributing to the training of future doctors.