At a Glance
- Tasks: Support tenants, manage lettings, and ensure building safety in a collaborative environment.
- Company: Join a compassionate team dedicated to improving lives through quality housing services.
- Benefits: Competitive salary, mileage allowance, and opportunities for professional development.
- Other info: Flexible working with opportunities for career growth and training.
- Why this job: Make a real difference in people's lives while working with diverse communities.
- Qualifications: Experience in housing management and strong interpersonal skills required.
The predicted salary is between 29000 - 34000 £ per year.
Overview
Housing Officer – North West (home based in Manchester area)
37.5 hours per week
£29–34k FTE (+ 45p per mile for business travel)
Are you a compassionate, professional, resilient, and adaptable individual with experience in housing management and supporting tenants with complex needs?
The Role
We’re looking for an experienced Housing Officer to manage our North West patch of c. 90 tenants. You will act as a key contact for tenants, their representatives and partner agencies, providing strong oversight of building safety, tenancy performance, and neighbourhood issues to improve tenant satisfaction and compliance.
Key Responsibilities
- Support tenants to sustain tenancies, addressing concerns promptly and managing breaches when necessary
- Manage lettings and voids, ensuring homes are allocated appropriately and efficiently
- Work with tenants to maximise income, access benefits, and maintain financial sustainability
- Ensure buildings are safe and compliant with landlord obligations and fire safety regulations
- Build positive relationships with care teams, local authorities, and other stakeholders
- Deliver tenant engagement or service improvement initiatives
- Maintain accurate records and contribute to performance monitoring and service improvement
You need to
- Be experienced in housing management, tenancy sustainment, and ASB resolution
- Be skilled in building trust with vulnerable adults and managing complex needs (learning disabilities, autism, mental health, etc.)
- Be knowledgeable of regulatory requirements for specialist supported housing, landlord and tenant responsibilities, housing legislation, and safeguarding processes
- Be confident handling challenging situations, prioritising workload, and working independently
- Be IT literate and comfortable using case management systems
- Have a full UK driving licence with access to a vehicle and be able to travel to schemes regularly
- Have flexibility to meet operational needs and attend training, including monthly visits to Head Office in West Bromwich.
Why Join Us?
This is your opportunity to make a tangible difference in people’s lives, working in a supportive, collaborative team environment. You’ll have the autonomy to make meaningful decisions while contributing to a high-quality housing services.
Housing Officer (Manchester based) employer: Trinity Housing Association
Join us as a Housing Officer in Manchester, where you will be part of a compassionate and resilient team dedicated to improving the lives of our tenants. We offer a supportive work culture that values collaboration and autonomy, alongside competitive benefits including mileage reimbursement for business travel. With opportunities for professional growth and a focus on making a meaningful impact, this role is perfect for those looking to thrive in a fulfilling career within housing management.
Contact Details:
Trinity Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Manchester based)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in supporting tenants with complex needs. Show them you’re not just another candidate, but the right fit for their team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to housing management and tenant support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Officer (Manchester based)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Housing Officer. Highlight your experience in housing management and any specific achievements that showcase your ability to support tenants with complex needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission. Be genuine and let your personality come through.
Showcase Relevant Experience:When detailing your work history, focus on experiences that relate to tenancy sustainment and managing complex situations. We want to see how you've made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trinity Housing Association
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific needs of tenants with complex situations. Familiarise yourself with relevant legislation and regulations, as this will show your expertise and commitment to the role.
✨Show Empathy
As a Housing Officer, you'll be working with vulnerable adults. Prepare examples of how you've built trust and supported individuals in challenging situations. This will demonstrate your compassionate approach and ability to handle sensitive matters.
✨Be Ready for Scenarios
Think about potential scenarios you might face in the role, such as managing tenancy breaches or engaging with local authorities. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's approach to tenant engagement and service improvement initiatives. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
