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- Tasks: Support IT systems and provide excellent customer service in a dynamic environment.
- Company: Trinity House is a maritime charity focused on the safety of mariners.
- Benefits: Enjoy flexible hybrid working, training opportunities, and a supportive team culture.
- Why this job: Join a mission-driven organisation and advance your IT career with diverse technologies.
- Qualifications: Experience in IT support, strong problem-solving skills, and relevant qualifications required.
- Other info: Mid-senior level role with potential for overtime and travel across the UK.
The predicted salary is between 31700 - 36700 £ per year.
Join us as an IT Senior Service and Support Engineer at Trinity House This is a Fixed Term – 2 Years position based in Harwich, offering a salary range of £37,768 to £42,803 per annum , working 37 hours per week . Trinity House is dedicated to the safety of mariners as a General Lighthouse Authority and maritime charity. We value our employees and are committed to their development and growth. Role Overview Are you passionate about technology and eager to work with diverse IT hardware, software, and networks? If you are a current team leader or aspiring to advance your career to a Senior IT Service and Support Engineer, this role could be perfect for you. We are seeking someone with: Extensive experience in first and second line IT support A natural curiosity and enthusiasm for technology Excellent customer support skills and problem-solving abilities A desire to work across a variety of systems and technologies The ability to work independently and as part of a team We offer excellent training and development opportunities. The role is primarily based in Harwich, with flexible hybrid working arrangements post-training. It involves participating in a shift roster (covering 0700-1900, Monday to Friday), on-call duties once every eight weeks, potential overtime, and occasional travel to other UK sites. Candidate Requirements A strong aptitude for IT and technology Experience in a technical IT environment High-level professional IT knowledge Experience with IT support services and SLAs Excellent analytical and problem-solving skills Effective communication skills and ability to meet deadlines Five Level 2 qualifications including English and mathematics Awareness of cybersecurity threats and mitigation strategies Proficiency with Microsoft products (Desktop, Server, Azure/AD/Entra, M365) Professional qualifications such as MCSE, MCIPT (or equivalent) ITIL foundation (desirable), Prince2 Practitioner (desirable) Knowledge of cloud technologies (SaaS, IaaS, PaaS) Additional skills in HTML, XML, PowerShell, scripting, or AI (desirable) Interested applicants should submit their CV and a supporting statement through our online application process. Additional Information Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Information Technology Industry: Maritime Transportation We are committed to diversity and inclusion and welcome qualified applicants to apply. Referrals can increase your chances of securing an interview. #J-18808-Ljbffr
IT Senior Service and Support Engineer employer: Trinity House
Contact Detail:
Trinity House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Senior Service and Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft products and cloud technologies. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any relevant experience you have with IT support services and SLAs. Be prepared to discuss specific examples of how you've successfully managed support requests or improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing for common technical scenarios that may arise in the role. Think about how you would approach troubleshooting issues and be ready to share your thought process.
✨Tip Number 4
Network with current or former employees of Trinity House if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Senior Service and Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in first and second line IT support. Include specific examples of your problem-solving abilities and customer support skills that align with the job requirements.
Craft a Strong Supporting Statement: In your supporting statement, express your passion for technology and your desire to work across various systems. Mention any relevant qualifications, such as MCSE or ITIL, and how they relate to the role.
Highlight Relevant Experience: Emphasise your experience in a technical IT environment and your familiarity with Microsoft products, cloud technologies, and cybersecurity strategies. This will demonstrate your capability to meet the demands of the position.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any errors. Ensure that all information is clear, concise, and tailored to the role at Trinity House.
How to prepare for a job interview at Trinity House
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share specific examples of projects or technologies that excite you, as this will demonstrate your natural curiosity and eagerness to learn.
✨Highlight Your Customer Support Skills
Since excellent customer support skills are crucial for this role, prepare to discuss past experiences where you successfully resolved issues for users. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios or technical problems during the interview. Show your analytical thinking by explaining your thought process and how you would approach troubleshooting various IT issues.
✨Familiarise Yourself with Relevant Technologies
Brush up on the specific technologies mentioned in the job description, such as Microsoft products and cloud technologies. Being able to discuss your experience with these tools will show that you're well-prepared and knowledgeable.