At a Glance
- Tasks: Onboard suppliers, troubleshoot issues, and ensure data accuracy on a dynamic platform.
- Company: Join a forward-thinking business transforming supplier connections.
- Benefits: Competitive salary, supportive team, hands-on experience, and potential for further work.
- Other info: Immediate start with a sociable environment and on-site parking.
- Why this job: Make a real impact from day one in a role with variety and growth opportunities.
- Qualifications: Attention to detail, technical mindset, strong Excel skills, and confident phone manner.
The predicted salary is between 35000 - 40000 £ per year.
- On-Boarding Specialist
- Temporary, immediate start, chance of further work
- £35-40k plus on site parking
- On-Boarding Specialist
This is a brilliant opportunity to join a business that's investing heavily in how it connects with its supplier network, right at a point where things are changing for the better.
You'll be at the heart of it, getting suppliers set up, connected and confident on the system, and making sure the data behind every connection is spot on.
It's a role with real variety, plenty of time on the phone, and the chance to make a visible difference from day one.
We're looking for someone who's comfortable getting under the bonnet of a system and walking a supplier through it, step by step.
You enjoy picking up the phone rather than hiding behind email, you spot the small stuff other people miss, and you pick up new software quickly.
- What You Will Be Doing
- Onboarding a portfolio of suppliers onto the system, from first contact through to fully connected and live.
- Guiding suppliers through the technical setup, helping them get comfortable using the platform from their first login through to full confidence.
- Troubleshooting connection and setup issues over the phone, and spotting common sticking points early before they hold things up.
- Reviewing and validating supplier information and data to make sure it's accurate, complete and compliant with internal standards.
- Managing a busy onboarding pipeline in Excel and Google Sheets, tracking each supplier's progress and flagging anything that's stalling.
- Taking ownership of a high volume of supplier conversations each day, mostly by phone, and making every one count.
- Reporting daily on progress against targets, so the wider team always knows where things stand.
- Escalating more complex technical queries to the right person, keeping the supplier updated throughout.
- Sharing what you learn with the team so recurring issues get fixed at the source.
- What We Need From You
- Real attention to detail. You'll be checking a high volume of technical and supplier data every day, so accuracy matters.
- A technical mindset. You don't need to be a developer, but you should be comfortable with systems, logical problem-solving and working out why something isn't connecting.
- Strong Excel and Google Sheets skills. You'll use them daily, so filtering, sorting, lookups and keeping large trackers clean should feel normal.
- A fast learner with new systems, who can pick up software and then explain it clearly to someone else.
- Previous experience in a customer facing, onboarding, support or coordination style role.
- A confident phone manner. You'll be on calls every day.
- Proactive by nature. You chase things without being asked.
- A team player who enjoys a supportive, sociable environment.
- Available immediately or on short notice, as this is a temporary role with an early start.
- What's in it for you
- A competitive salary of £35,000 to £40,000.
- The chance to be part of a business going through positive change.
- A supportive, sociable team where you'll never feel like just a number.
- Hands on systems and integration experience that will strengthen your CV.
- On site parking.
- The opportunity for this to lead to further work, depending on how the project develops.
If this sounds like you, we'd love to hear from you, so get in touch today.
On-Boarding Specialist in Leicester employer: Trinity House Group Careers
Join a dynamic and established organisation as an Interim Finance Director, where you will be part of a collaborative finance team that values hands-on involvement and strategic insight. With flexible onsite requirements and a culture that encourages professional growth, this role offers the opportunity to make a significant impact during a crucial trading period while working closely with senior leadership. Embrace the chance to contribute to meaningful projects in a supportive environment that prioritises both employee development and operational excellence.
Contact Details:
Trinity House Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On-Boarding Specialist in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Trinity House Group Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Trinity House Group Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace On-Boarding Specialist in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Trinity House Group Careers.
How to prepare for a job interview at Trinity House Group Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Trinity House Group Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Trinity House Group Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
