At a Glance
- Tasks: Shape the future of volunteering in our retail shops and enhance volunteer experiences.
- Company: Trinity Hospice & Brian House, a caring community-focused organisation.
- Benefits: 38 days annual leave, health support, enhanced family benefits, and a pension scheme.
- Other info: Join a dynamic team dedicated to supporting local hospice care.
- Why this job: Make a real difference while developing innovative strategies for volunteer engagement.
- Qualifications: Experience in volunteer programmes and a passion for improving volunteer experiences.
The predicted salary is between 30000 - 40000 £ per year.
At Trinity Hospice & Brian House, our volunteers are at the heart of everything we do - and nowhere is this more visible than in our retail shops, which play a vital role in generating income to support patient care. We're looking for a Retail Volunteering Development and Strategy Lead to help shape the future of volunteering across our retail network. This is a new and exciting role, focused on developing the strategy, tools and approaches that will enable our shop teams to attract, engage and retain volunteers in a sustainable and flexible way.
About the role
- Develop and deliver a retail volunteering strategy aligned to our organisational goals.
- Use data and insight to identify opportunities to grow and strengthen our volunteer base.
- Create practical frameworks, toolkits and resources to support shop managers in attracting and retaining volunteers.
- Lead initiatives to improve volunteer engagement and experience across our retail teams.
- Support new shop openings and developments with tailored volunteer approaches.
- Build relationships with local partners, including community organisations and colleges.
This role is about influence, innovation and enabling others – not direct recruitment management – helping to embed consistent, high‑quality volunteer practices across our retail function.
Qualifications
- Has experience of working with or developing volunteer programmes.
- Enjoys using data and insight to drive improvement.
- Can create practical tools and guidance that others can easily use.
- Is confident building relationships and influencing across teams.
- Is passionate about delivering great volunteer experiences.
- Has experience in charity retail (bonus).
We want a strategic thinker who can keep solutions practical and grounded.
Benefits
- A rewarding role where every sale supports local hospice care.
- 38 days annual leave (pro rata), including Bank Holidays.
- Access to health and wellbeing support.
- Enhanced maternity/paternity benefits.
- Pension Scheme.
- A chance to be part of a caring, community‑focused organisation.
If you’re motivated by making a difference and want to help us strengthen and grow our retail volunteering offer, we’d love to hear from you.
Retail Volunteering Development & Strategy Lead employer: Trinity Hospice
At Trinity Hospice & Brian House, we pride ourselves on being a compassionate and community-focused employer, where our volunteers are integral to our mission. As the Retail Volunteering Development & Strategy Lead, you'll enjoy a rewarding role with generous benefits, including 38 days of annual leave and access to health and wellbeing support, all while contributing to meaningful patient care. Our supportive work culture fosters innovation and collaboration, providing ample opportunities for personal and professional growth in a vibrant retail environment.
