At a Glance
- Tasks: Manage and maintain supporter data to support vital fundraising efforts.
- Company: Trinity Hospice, dedicated to compassionate care for local families.
- Benefits: 38 days annual leave, free parking, training opportunities, and employee wellbeing support.
- Other info: Join a passionate team committed to outstanding hospice care.
- Why this job: Make a real difference in your community while honing your data management skills.
- Qualifications: Experience with CRM databases and strong organisational skills required.
The predicted salary is between 31885 - 38971 £ per year.
Location: Trinity Hospice - Office Based
Status: Permanent
Salary: £25,948 FTE (for 21 hours £14,727)
At Trinity Hospice, the support of our community enables us to provide compassionate care for people and families when they need it most. Behind every fundraising campaign, donation, event and tribute is vital information that helps us build relationships with supporters and maximise the income that funds our services.
We’re looking for an organised and detail-focused Database Administrator to join our Fundraising Team and play a key role in ensuring our supporter and income data is accurate, up to date and managed to the highest standard.
What you’ll be doing
You’ll be responsible for the accurate processing and recording of fundraising income and supporter information within our CRM database, Donorflex. Working closely with fundraising and finance colleagues, you’ll help ensure income is reconciled correctly, donations are acknowledged promptly and supporter records are maintained with exceptional attention to detail.
Key responsibilities include:
- Processing and recording high volumes of fundraising income from a variety of sources.
- Maintaining accurate supporter and donor records within Donorflex.
- Managing regular giving administration, including Direct Debits and payment collections.
- Supporting funeral and in-memory donations processes.
- Ensuring donors and supporters receive timely acknowledgements and excellent customer service.
- Producing accurate data to support fundraising activity and income analysis.
- Acting as a key source of expertise and support on the fundraising database.
- Working collaboratively with fundraising, finance and supporter care colleagues to ensure accuracy and compliance.
About you
We’re looking for someone who enjoys working with data, has excellent organisational skills and takes pride in getting the details right.
You’ll ideally have:
- Experience using a CRM or customer relationship database.
- Strong administration and customer service experience.
- Experience handling financial information and processing data accurately.
- Excellent IT skills, including Microsoft Office applications.
- The ability to manage competing priorities and meet deadlines.
- Strong verbal and written communication skills.
- An understanding of data protection and the importance of confidentiality.
Most importantly, you’ll share our values and be committed to supporting the vital work of Trinity Hospice.
Why join Trinity Hospice?
By joining our team, you’ll become part of an organisation that makes a real difference to local people and their families every day. Working alongside passionate and supportive colleagues, you’ll help ensure the generosity of our supporters is managed professionally and effectively, enabling us to continue delivering outstanding hospice care.
In return, we offer:
- 38 days annual leave (including Bank Holidays) Pro Rata
- Free onsite parking
- Subsidised onsite canteen
- Access to training and development opportunities
- Employee wellbeing support
- Pension scheme options
Interested?
If you’re highly organised, enjoy working with data and want to use your skills to support an important cause, we’d love to hear from you.
To apply, please send a covering letter and current CV to julie.crooks@nhs.net
Closing Date: 30 August 2026
Interview Date: week commencing 07 September 2026
For an informal discussion about the role, please contact Vicki.costigan@nhs.net or 01253 952562.
Database Administrator employer: Trinity Hospice & Palliative Care Services
Trinity Hospice & Brian House is an exceptional employer that prioritises a compassionate work culture, ensuring that every team member feels valued and supported. With a strong focus on employee growth, we provide comprehensive training and development opportunities, allowing you to thrive in your role while contributing to a clean, safe, and welcoming environment for our patients and their families. Join us in making a meaningful impact in the community, where your efforts directly enhance the quality of care we provide.
Contact Details:
Trinity Hospice & Palliative Care Services Recruitment Team
