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- Tasks: Support families by coordinating client services and maintaining accurate records.
- Company: Join a compassionate organisation dedicated to making a difference in families' lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact while working in a fast-paced, collaborative setting.
- Qualifications: Strong communication skills and experience in administrative roles.
- Other info: Contribute ideas to enhance the client journey and enjoy a role with purpose.
The predicted salary is between 28000 - 39200 £ per year.
As a Client Services Administrator, you will play a vital role in keeping our Client Services function running smoothly and efficiently. You'll be the central point of coordination within the team, supporting colleagues, communicating with families, maintaining accurate records, and ensuring processes run seamlessly. Your work will directly contribute to helping more families, more effectively.
Responsibilities
- Provide professional administrative support to the Client Services Advisors and Manager.
- Prepare, update and maintain accurate client records and documentation in line with GDPR.
- Handle incoming calls and emails with empathy, professionalism, and attention to detail.
- Assist with scheduling appointments, meetings and follow-ups.
- Support the preparation of client communication materials.
- Maintain databases and reporting tools to track client progress and performance.
- Liaise with Sales, Operations, Finance and other teams to ensure timely information sharing.
- Support process improvement initiatives to streamline workflows.
- Ensure all systems and records meet GDPR and company policy requirements.
- Act as the first point of contact for admin-related queries within the team.
- Support the Client Services Manager with reporting, data collection and MI.
- Contribute positively to team meetings and help maintain a collaborative working culture.
Communication & Interpersonal Skills
- Excellent verbal and written communication.
- Empathy, active listening and rapport-building.
- Ability to handle challenging conversations with confidence and professionalism.
Problem Solving & Critical Thinking
- Strong analytical thinking and problem-solving abilities.
- Practical, solution-focused approach.
- Confidence to make timely decisions.
Personal Effectiveness
- Excellent organisational skills and attention to detail.
- Able to prioritise effectively in a fast-paced environment.
- Resilient, adaptable and committed to continuous learning.
Technical Skills
- Proven administrative experience in a service-oriented or client-facing environment.
- Strong Microsoft Office and CRM/database skills.
- Able to handle sensitive information with professionalism and discretion.
Why Join Trinity Homecare Group?
- Be part of a compassionate organisation making a meaningful difference to families every day.
- Work in a supportive, collaborative team environment.
- Opportunity to contribute ideas and improvements that enhance the client journey.
- A role with purpose, variety and impact.
If you're an organised, empathetic, and proactive individual who thrives in a fast-paced environment and genuinely wants to support families at important moments in their lives, we'd love to hear from you.
Salary: £28,000 pa
Client Services Administrator in London employer: Trinity Homecare
Contact Detail:
Trinity Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Services Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client services. Think about how you can showcase your empathy, organisational skills, and problem-solving abilities. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing applications come directly from motivated candidates who are eager to join our compassionate team.
We think you need these skills to ace Client Services Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Administrator role. Highlight your administrative experience, attention to detail, and any relevant client-facing roles you've had. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping families and your understanding of the role. Share specific examples of how you've handled similar responsibilities in the past. We love seeing your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Pay attention to grammar and spelling, and ensure your tone is friendly yet professional. We appreciate good communicators who can connect with families!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our compassionate team!
How to prepare for a job interview at Trinity Homecare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Administrator. Familiarise yourself with the key tasks like maintaining client records and handling communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled challenging conversations or built rapport with clients. Practising these scenarios can help you articulate your experience confidently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems or improved processes in your past roles. Highlight your analytical thinking and solution-focused approach. This will show that you can handle the fast-paced environment and contribute positively to the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for professional development. This not only shows your interest but also helps you assess if the company is the right fit for you.
