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For Companies At a Glance
- Tasks: Coordinate client services, support colleagues, and maintain accurate records.
- Company: Join a compassionate organisation making a real difference to families.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a meaningful impact while helping families during important moments.
- Qualifications: Strong communication skills and experience in a client-facing role.
- Other info: Fast-paced environment with opportunities to contribute ideas and improve client experiences.
The predicted salary is between 28000 - 39200 £ per year.
As a Client Services Administrator, you will play a vital role in keeping our Client Services function running smoothly and efficiently. You'll be the central point of coordination within the team, supporting colleagues, communicating with families, maintaining accurate records, and ensuring processes run seamlessly. Your work will directly contribute to helping more families, more effectively.
Client Support & Administration Responsibilities
- Provide professional administrative support to the Client Services Advisors and Manager.
- Prepare, update and maintain accurate client records and documentation in line with GDPR.
- Handle incoming calls and emails with empathy, professionalism, and attention to detail.
- Assist with scheduling appointments, meetings and follow-ups.
- Support the preparation of client communication materials.
- Maintain databases and reporting tools to track client progress and performance.
- Liaise with Sales, Operations, Finance and other teams to ensure timely information sharing.
- Support process improvement initiatives to streamline workflows.
- Ensure all systems and records meet GDPR and company policy requirements.
- Act as the first point of contact for admin-related queries within the team.
- Support the Client Services Manager with reporting, data collection and MI.
- Contribute positively to team meetings and help maintain a collaborative working culture.
Communication & Interpersonal Skills
- Excellent verbal and written communication.
- Empathy, active listening and rapport-building.
- Ability to handle challenging conversations with confidence and professionalism.
Problem Solving & Critical Thinking
- Strong analytical thinking and problem-solving abilities.
- Practical, solution-focused approach.
- Confidence to make timely decisions.
Personal Effectiveness
- Excellent organisational skills and attention to detail.
- Able to prioritise effectively in a fast-paced environment.
- Resilient, adaptable and committed to continuous learning.
Technical Skills
- Proven administrative experience in a service-oriented or client-facing environment.
- Strong Microsoft Office and CRM/database skills.
- Able to handle sensitive information with professionalism and discretion.
Why Join Trinity Homecare Group?
- Be part of a compassionate organisation making a meaningful difference to families every day.
- Work in a supportive, collaborative team environment.
- Opportunity to contribute ideas and improvements that enhance the client journey.
- A role with purpose, variety and impact.
If you're an organised, empathetic, and proactive individual who thrives in a fast-paced environment and genuinely wants to support families at important moments in their lives, we'd love to hear from you.
Salary: £28,000 pa
Client Services Administrator in City of London employer: Trinity Homecare
Contact Detail:
Trinity Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission of supporting families. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on showcasing your communication skills and empathy, which are key for a Client Services Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our compassionate team at Trinity Homecare Group.
We think you need these skills to ace Client Services Administrator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Administrator role. Highlight your administrative experience, attention to detail, and any relevant client-facing roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping families and how your skills align with our mission. Don’t forget to mention specific examples of your problem-solving abilities and teamwork.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application is clear and professional. Use a friendly tone, but keep it concise and to the point. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Trinity Homecare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Administrator. Familiarise yourself with the key tasks like maintaining client records, handling communications, and supporting your team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you handled challenging conversations or built rapport with clients. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've used your analytical thinking and problem-solving skills. Employers love candidates who can think on their feet, so prepare a couple of examples where you identified a problem and implemented a solution, especially in a fast-paced environment.
✨Emphasise Your Organisational Skills
As an administrator, being organised is crucial. Share how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised, as this will show that you can handle the demands of the role while maintaining attention to detail.
