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- Tasks: Connect clients with care providers and ensure outstanding service.
- Company: Join Country Cousins, a leading live-in care agency since 1959.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and career progression.
- Why this job: Make a real difference in people's lives while growing your career in a supportive culture.
- Qualifications: Customer service experience is essential; strong people skills and organisation are key.
- Other info: Flexible hours with occasional on-call shifts; driving licence preferred.
An exciting opportunity to make a real difference in people's lives!
Do you want a role where no two days are the same? Do you enjoy helping others live a better quality of life? Are you looking for a fulfilling career with great progression opportunities? If so, we have the perfect role for you! Due to continued growth, we’re expanding our team and looking for a dedicated Account Manager to join us. This role is all about connecting people who care—matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms. If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!
Why Join Us?
- Competitive Salary – Up to £27,000 + performance-based bonuses for achieving key targets
- Work-Life Balance – Hybrid working (4 days in the office after training, 1 from home)
- Generous Leave – 25 days’ holiday + your birthday off!
- Career Progression – Opportunities to advance to Senior Account Manager and beyond!
- Personal Growth – Ongoing learning & development with 1-to-1 coaching and career planning
- Supportive Culture – A company that values and recognises your contributions
- Making a Difference – Be part of something truly rewarding by helping people every day
Your Role as an Account Manager:
As an Account Manager, you’ll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:
- Managing your own portfolio of clients and care providers
- Carefully matching care providers to clients based on needs and preferences
- Supporting and guiding clients throughout the care process
- Handling incoming calls and responding to care provider inquiries
- Ensuring seamless service transitions with accurate handovers
- Continuously improving operations to enhance service quality
- Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)
Who We’re Looking For:
We want passionate individuals who:
- Have previous customer service experience (essential)
- Thrive in a fast-paced, customer-focused environment
- Have strong people skills and enjoy building relationships
- Genuinely care about helping others and making a positive impact
- Are well-organised, detail-oriented, and proactive
- Are proficient in Microsoft Office (including Excel)
- Are flexible to work occasional weekends and on-call shifts (paid)
- Have access to a car and a valid driving licence (preferred, due to limited public transport)
Work Schedule:
Monday – Friday, 9 AM – 5 PM (with some paid evening on-call shifts, 5 PM – 10 PM) 1 weekend in every 8 weeks (on-call from home, paid)
Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!
Account Manager - Country Cousins employer: Trinity Homecare
Contact Detail:
Trinity Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Country Cousins
✨Tip Number 1
Familiarise yourself with the care industry and the specific services offered by Country Cousins. Understanding their mission and values will help you connect better with the team during interviews and show your genuine interest in making a difference.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed client relationships in the past. This will demonstrate your ability to thrive in a fast-paced, customer-focused environment, which is crucial for the Account Manager role.
✨Tip Number 3
Showcase your organisational skills by discussing any tools or methods you use to manage your workload effectively. Since the role involves managing a portfolio of clients, being able to demonstrate your proactive approach to organisation will set you apart.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, including weekends and on-call shifts. Emphasising your willingness to adapt to the needs of the role will reflect positively on your commitment to providing outstanding service.
We think you need these skills to ace Account Manager - Country Cousins
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of an Account Manager. Emphasise your ability to build relationships and your passion for helping others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and customer-focused mindset. Share specific examples of how you've made a positive impact in previous roles, and express your enthusiasm for joining Country Cousins.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office, particularly Excel, as well as your organisational and detail-oriented skills. Mention any experience you have with managing client portfolios or similar responsibilities.
Showcase Your Flexibility: Since the role requires occasional weekend and on-call shifts, make sure to mention your flexibility and willingness to work these hours. This will demonstrate your commitment to the role and the needs of the clients.
How to prepare for a job interview at Trinity Homecare
✨Show Your Empathy
As an Account Manager, empathy is key. Be prepared to share examples of how you've helped others in previous roles. This will demonstrate your ability to connect with clients and understand their needs.
✨Highlight Customer Service Experience
Since previous customer service experience is essential for this role, make sure to discuss your relevant experiences. Talk about specific situations where you went above and beyond to assist a customer.
✨Demonstrate Organisational Skills
The role requires strong organisational skills. Prepare to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Consider sharing tools or methods you use to stay organised.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
